Senior Program Manager – Real Estate Central Office Optimization

TELUS

Senior Program Manager optimizing Central Office buildings for TELUS. Leading modernization initiatives, managing complex programs, and driving customer experience strategies across the national Fiber program.

Posted 7/16/2026full-timeCalgary • 🇨🇦 CanadaSenior💰 CA$86,000 - CA$136,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing large-scale transformation initiatives and change management principles, ensuring alignment between business objectives and program execution. Skilled in risk management and governance frameworks, with a focus on driving accountability and fostering collaboration across teams.

Highest-signal resume keywords

Change ManagementProgram Management Office (PMO)Risk ManagementStakeholder EngagementData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ExecutionPerformance MetricsGovernance FrameworksBudget ManagementCross-Functional Process Design

Soft Skills

Compelling CommunicationRelationship BuildingPrioritizationCollaborationInspiring Action

Industry Keywords

Customer ExperienceTransformation InitiativesStrategic PrioritiesFibre ProgramMulti-Stakeholder Programs

About the role

Key responsibilities & impact

Drive world-class Customer Experience and Reliability by leading the modernization and optimization of Central Office buildings and networks.
Establish oversight frameworks, tracking mechanisms, and decision gates that ensure programs stay aligned, on-track, and deliver expected business value.
Coordinate end-to-end program schedules, align stakeholder priorities, and drive visibility into performance metrics and critical dependencies.
Design and implement scalable cross-functional processes, activate regional entities, and provide mission-critical support for successful program execution.
Manage tactical projects while building sustainable, long-term programs that scale nationally, drive customer growth, and enhance customer satisfaction.
Lead high-impact programs that drive strategic priorities across the Fibre (Falcon) program nationwide.

Requirements

What you’ll need

3-5 years experience with large-scale transformation/change management initiatives
3-5 years experience in a PMO or strategic roles supporting senior leaders
Proven track record managing complex, multi-stakeholder programs with significant budgets
Skilled in risk management, governance frameworks, and driving accountability across teams
Ability to connect business objectives and program execution, anticipating challenges and identifying opportunities
Understanding that transformation isn't just about process—it's about people, embedding change management principles into programs
Leveraging data and insights to track program health, identify risks early, and make informed recommendations
Thriving while juggling multiple priorities while keeping major initiatives on track
Compelling communicator, translating complexity into clarity and inspiring action
Relationship builder, creating purposeful collaboration and meaningful outcomes

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills