Senior Strategy Manager, Base Management

TELUS

Lead analytics and tailored programs to drive growth at TELUS. Collaborate with teams to enhance customer journey and optimize solutions through AI and data insights.

Posted 7/9/2026full-timeVancouver • 🇨🇦 CanadaSenior💰 CA$86,000 - CA$136,000 per yearWebsite

About the role

Key responsibilities & impact

Improve the customer implementation cycle by identifying and removing friction across onboarding and provisioning — accelerating time-to-revenue and lifting revenue yield from new and existing services across the base
Identify and execute opportunities to grow product intensity within the base, increasing the adoption and depth of TELUS solutions across each account
Partner closely with product teams to interlock on new product launches and surface cross-sell and upsell opportunities, aligning the right solutions to the right customers at the right moment in their journey
Make AI part of the routine — proactively identifying where AI and automation can elevate analytics, customer treatments, and journey optimization, and championing adoption across the team
Coordinate cross-functional execution across product, sales, product marketing, account based marketing, and operations to deliver a seamless, consistent customer experience
Tailor journey and base strategies to the distinct realities of Enterprise and Public Sector customers, navigating the procurement and compliance considerations unique to public business
Track and identify evolving industry and market trends to support base insights and inform business decisions

Requirements

What you’ll need

Data Analyst: Thrive on deep dives into massive datasets, build robust models to extract meaningful insights, and turn numbers into precision-based evidence that drives strategy forward
Storyteller & Communicator: Excel at distilling complex information into simple, compelling narratives for diverse audiences
Collaborator: Bridge the gap between complex technical outputs and your team’s collective goals, actively seeking insights built together with stakeholders
Strategic Thinker: See the bigger picture, proactively seek complementary data points, and condense complex information from multiple sources into integrated insights
Organizer: Not fazed by needing to condense complex information from multiple stakeholders into a single clean, integrated source of truth, and looking to take this skill to the next level
Chameleon: Uncertainty and ad-hoc asks excite you; at home in an ever-changing environment and relish being faced with dynamic new problems
Great-to-haves: Proficiency in French (verbal and written), MBA or CPA is an asset but not a requirement, prior telecommunications expertise, B2B experience would be an asset.

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisModel BuildingAnalyticsAI ImplementationAutomationMarket Trend Analysis

Soft Skills

StorytellingCommunicationCollaborationStrategic ThinkingOrganizational SkillsAdaptability

Certifications

MBACPA