Analyst

• Collaborate with a dynamic team of passionate analysts in a fast-paced, mission-critical environment
• Be the first line of defense - proactively detect and investigate incidents using cutting-edge monitoring tools
• Monitor and triage thousands of alerts hourly, distinguishing the critical 1-2 incidents requiring immediate action from routine system notifications
• Rally and coordinate internal and external IT teams to swiftly restore critical services and minimize downtime
• Keep stakeholders informed and confident with clear, timely status updates and comprehensive reports to customers and executive leadership
• Make critical decisions under pressure - identify the right escalation path and mobilize expert support when every minute counts
• Drive innovation and excellence by contributing to continuous improvement initiatives that shape the future of our Command Centre
• Own the outcome - take complete accountability for service restoration from incident detection through full recovery
• Shape the technology landscape by reviewing and approving emergency changes that keep our systems resilient

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