Senior Strategy Manager, Process Improvement

TELUS

Lead end-to-end process improvement initiatives in TELUS' Chief Technology Office. Leverage Lean Six Sigma expertise to enhance customer experience and streamline operations.

Posted 5/25/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$86,000 - CA$136,000 per yearWebsite

About the role

Key responsibilities & impact

Lead end-to-end process improvement initiatives across CTO, partnering with stakeholders to identify high-impact improvement opportunities and establish clear success metrics aligned to business outcomes
Analyze current state processes to identify inefficiencies, bottlenecks, and improvement opportunities; conduct comprehensive process mapping and documentation to establish baseline metrics and performance indicators
Complete root cause analysis using data-driven approaches to uncover underlying issues and inform improvement strategies
Challenge existing workflows and assumptions to drive innovation and standardization, developing recommendations for process redesign and optimization aligned with organizational strategy
Design future state processes that are streamlined, scalable, and measurable, ensuring solutions address stakeholder needs and drive improvements in cost, speed, quality, and customer experience
Influence stakeholders across the organization, building consensus and driving adoption of process improvements and new ways of working
Define and track KPIs to measure the success and impact of implemented improvements, communicating outcomes and learnings to stakeholders
Mentor team members on Lean Six Sigma Black Belt methodologies and best practices, reviewing process flows and building improvement capability across the organization

Requirements

What you’ll need

Lean Six Sigma Black Belt certification
10+ years of experience leading independent process improvement projects in large enterprise environments
Excellent stakeholder management and communication skills; ability to influence across organizational levels and build consensus
Proven track record of delivering measurable business outcomes (cost reduction, efficiency gains, quality improvements, cycle time reduction)
Strong analytical and data-driven problem-solving skills with ability to conduct root cause analysis and develop evidence-based recommendations
Passion for mentoring and developing team members to build organizational capability in Lean Six Sigma best practices
Self-driven, proactive mindset with the ability to identify priorities and move projects forward

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process improvementroot cause analysisprocess mappingdata-driven approachesKPI trackingLean Six Sigma methodologiesprocess redesignperformance indicatorsstakeholder engagementbusiness outcomes

Soft Skills

stakeholder managementcommunication skillsinfluenceconsensus buildinganalytical skillsproblem-solvingmentoringproactive mindsetorganizational capabilityteam development

Certifications

Lean Six Sigma Black Belt