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Client Service Manager II – Pharmacy Solutions
TELUSClient Service Manager II at TELUS Health enhancing pharmacy services and client experiences. Leading engagements, optimizing processes, and empowering pharmacy teams through innovative technology solutions.
About the role
Key responsibilities & impact- Lead Client Engagements as the main point of contact for pharmacy clients
- Optimize Kroll Utilization by implementing best practices
- Drive Service Excellence by delivering outstanding service to clients
- Provide Strategic Insights by gathering customer insights
- Innovate and Implement solutions enhancing pharmacy operations
- Empower Pharmacy Teams with advanced support
- Collaborate Cross-Functionally with internal teams to deliver results
Requirements
What you’ll need- Experience in pharmacy operations and technology solutions
- Strong understanding of Kroll and pharmacy management systems required
- Specialty Pharmacy Experience
- Exceptional communication and relationship-building skills
- Strategic problem-solving abilities with a customer-first mindset
- Ability to thrive in a fast-paced, collaborative environment
- Excellent oral and written communication skills in French and English
Benefits
Comp & perks- Comprehensive total rewards package emphasizing competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet personal and family needs
- Flexibility to work in-office, virtually, or a combination of both
- Generous company matched pension and share purchase programs
- Opportunities to give back to communities
- Career growth and learning & development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
pharmacy operationstechnology solutionsKrollpharmacy management systemsspecialty pharmacy
Soft Skills
communication skillsrelationship-building skillsstrategic problem-solvingcustomer-first mindsetcollaborative environment