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Bilingual, Technical Customer Service Agent II
TELUSApplication Support Analyst providing technical support for TELUS Health's services. Collaborating with teams to enhance user experience and ensure access to mental health resources.
About the role
Key responsibilities & impact- Provide Tier 1 and 2 support for TELUS Health One
- Diagnose and resolve technical and service-related inquiries
- Collaborate with product teams for feedback
- Manage and prioritize assigned tasks
- Comply with confidentiality best practices
- Document and share lessons learned with the team
Requirements
What you’ll need- 3–5 years of experience in Customer-Facing Application or Technical Support
- Fluency in English and French
- Ability to thrive in an SLA-driven environment
- Genuine desire to help people and show empathy
- Active listening skills to de-escalate situations
- Ability to translate complex technical jargon into simple instructions
- Personal pride in solving problems
- Excellent written and verbal skills
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Tier 1 supportTier 2 supporttechnical supportdiagnosing technical inquiriesresolving service-related inquiriestask managementdocumentation
Soft Skills
empathyactive listeningproblem-solvingcommunicationcollaborationprioritizationconfidentiality