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About the role
Key responsibilities & impact- Drive deduction resolution excellence by managing the complete lifecycle of trade deductions, from initial processing through final resolution, ensuring accuracy rates that exceed industry standards
- Collaborate with account managers and clients to coordinate documentation collection, resolve complex deduction scenarios, and maintain transparent communication throughout the resolution process
- Analyze and match claims using advanced Excel techniques and portal systems, identifying patterns and discrepancies that protect our clients' financial interests
- Partner with distributors and corporate users to retrieve critical documentation, navigate customer portals, and ensure timely backup submission for pending deductions
- Maintain comprehensive transaction records that serve as the foundation for audit trails, process improvements, and client reporting requirements
- Support continuous improvement initiatives by documenting portal procedures, creating process enhancement recommendations, and contributing to team training programs
- Monitor quality control standards through daily audits of deduction statuses, ensuring compliance with client-specific rules and identifying potential system issues
- Coordinate with technical teams by creating JIRA tickets for automated portal issues and communicating system improvements that enhance operational efficiency
Requirements
What you’ll need- Advanced Excel proficiency including pivot table creation, complex data manipulation, and summary reporting capabilities
- Strong analytical mindset with proven ability to identify patterns, resolve discrepancies, and maintain attention to detail in high-volume environments
- Excellent communication skills for collaborating with internal teams, external clients, and distributor partners across various communication channels
- Database management experience with ability to navigate multiple portal systems and maintain accurate transaction records
- Time management expertise to handle daily workflow demands while meeting processing turnaround time requirements
- Problem solving orientation with experience resolving complex documentation and matching challenges
- Team collaboration skills including ability to provide coverage for colleagues and contribute to training initiatives
Benefits
Comp & perks- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
advanced Excelpivot tablesdata manipulationsummary reportingdatabase management
Soft Skills
analytical mindsetattention to detailexcellent communicationtime managementproblem solvingteam collaboration