Clinic Operations Coordinator – Workplace Support Programs

TELUS

Clinic Operations Coordinator at TELUS Health coordinating workplace support services across Australia and Asia Pacific. Delivering effective and timely mental health and wellbeing programs.

Posted 5/15/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Coordinate workplace support services including Wellbeing Checks, Supervision, Embedded Wellbeing Services, Learning seminars onsite, and more for customers throughout Australia and Asia Pacific
Assist with invoicing, data management, and reporting related to Workplace Support Programs
Provide assistance to internal and external stakeholders
Maintain and respond to email queries directed to shared inboxes
Complete allocated Workplace Support Programs requests and projects assigned by the team manager accurately and within the required timeframes
Ensure 100% compliance with QA policy and procedure

Requirements

What you’ll need

Customer service experience
Intermediate to advanced computer/keyboard skills including Microsoft Excel, Word, and Outlook/email
Demonstrates the ability to be understanding and empathetic towards customer issues
Excellent written and verbal communication skills
Ability to be flexible and resilient within a shift work environment
Ability to work autonomously as well as part of a team
Highly developed organisational and time management skills
Ability to work well under pressure
Ability to pass background checks and security clearances as required by TELUS Health

Benefits

Comp & perks

Competitive salary package with role-based incentives
2 dedicated Wellbeing Days annually, plus Volunteer Days to give back through our charitable partnerships
Comprehensive insurance coverage including Total Disability and Death Cover
Employee Assistance Program (EAP) and access to leading health & wellbeing platforms
Flexible work arrangements – work remotely, in-office, or a hybrid blend that suits your lifestyle
Award-winning Amazing People Performance Development program to accelerate your growth
Career mobility across local and global locations and businesses within our 100,000+ team member organisation
LinkedIn Learning account with unlimited access to thousands of professional courses
Six employee-led Diversity & Inclusiveness resource groups with 7,000+ members
Values-driven, collaborative, and inclusive team culture united by our purpose to drive remarkable health outcomes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data managementreportinginvoicingMicrosoft ExcelMicrosoft WordMicrosoft Outlook

Soft Skills

customer serviceempathywritten communicationverbal communicationflexibilityresilienceautonomyteamworkorganizational skillstime management