Disability Case Manager

TELUS

Case Manager for TELUS Health overseeing FMLA and STD claims processes. Collaborating with clients to support timely return-to-work strategies and compliance with regulations.

Posted 5/13/2026full-timePhoenix • Arizona, Colorado, Idaho, Montana, New Mexico • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Oversee, manage, process, and adjudicate FMLA, State, municipal and company specific leaves, as well as straightforward and complex STD claims
Analyze reported Family Medical Leave (FMLA) requests
Communicate clearly with clients and claimants on all aspects of the claims process
Ensure that on-going claim management is within Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs)
Assess any barriers to a successful and timely return-to-work and engage with stakeholders to implement strategies to address those identified barriers

Requirements

What you’ll need

2+ years of comprehensive experience in US Leaves and Disability Case Management and knowledge the various legislative requirements
Strong interpersonal and helping skills along with superior assessment and problem solving skills
Excellent computer skills and the ability to work primarily online in a paperless environment
Associate’s Degree: you have a registered professional status within the disability management or professional health sector
Additional course work in occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, human resource management, disability insurance, psychological and workplace factors in disability would be an asset
Bilingual (English and Spanish) considered an asset
Management of ADA / ADAAA claims, considered an asset

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

FMLA managementSTD claims processingcase managementdisability managementlegislative requirements knowledgeassessment skillsproblem solving skillsoccupational healthdisability insurancehuman resource management

Soft Skills

interpersonal skillscommunication skillshelping skillssuperior assessment skillsproblem solving skillsstakeholder engagementstrategic implementationtimely return-to-work facilitation

Certifications

Associate’s Degree in disability management or health sectorregistered professional status