Senior Technical Product Manager – ServiceNow

TELUS

Senior Technical Product Manager leading ServiceNow transformation at TELUS. Driving customer experience and operational efficiency through effective product management and technical leadership.

Posted 5/12/2026full-timeToronto • 🇨🇦 CanadaSenior💰 CA$86,000 - CA$136,000 per yearWebsite

Tech Stack

Tools & technologies

CloudITSMServiceNow

About the role

Key responsibilities & impact

Act as Sr Technical Product Manager for specific value chain roadmap initiatives, defining vision, scope, and priorities.
Provide business & technical leadership and consulting on infrastructure and service management solutions.
Lead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and adjacent systems and align to desired business outcomes.
Build strong, trusted relationships with stakeholders across TELUS Business Solutions.
Guide business case development and provide input on roadmap priorities.
Mentor and collaborate with team members, supporting their growth and success.
Deliver clear and regular status updates, highlighting risks and mitigation plans.

Requirements

What you’ll need

Proven experience leading complex transformation projects with a track record of high-quality delivery.
Deep knowledge of ServiceNow and/or Netcracker (current capabilities, roadmap, and industry trends). (Mandatory)
Strong technical expertise in at least one domain: operating systems, cloud applications, databases, or networks.
Excellent planning, analysis, and problem-solving skills.
Financial acumen: ability to build business cases that balance benefits, costs, and ROI.
Familiarity with Agile (SAFe), Waterfall, DevOps, and tools such as JIRA, ServiceNow, Kanban, and Scrum.
Strong collaboration skills with the ability to engage stakeholders and mentor team members.
ServiceNow certifications (CIS - ITSM, CSM, SPM, TPSM, etc.) preferred
ITIL, Agile, Lean Six Sigma, or Business Analysis certifications/courses preferred
Post-secondary diploma or equivalent experience
5-7 years of relevant experience
Bilingual (English/French) an asset.

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowNetcrackeroperating systemscloud applicationsdatabasesnetworksAgileWaterfallDevOpsfinancial acumen

Soft Skills

business leadershiptechnical leadershipplanninganalysisproblem-solvingcollaborationmentoringstakeholder engagementcommunicationrelationship building

Certifications

CIS - ITSMCSMSPMTPSMITILAgileLean Six SigmaBusiness Analysispost-secondary diplomabilingual (English/French)