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About the role
Key responsibilities & impact- Translate business requirements into detailed specifications and participate in high-level design and estimation processes
- Design software solutions aligned with solution architecture and technical roadmap
- Work closely with the development team to define functional specifications and required system modifications (including non-functional requirements)
- Provide technical support and leadership in case of incidents or service interruptions to ensure effective resolution
- Design intuitive solutions that add value for users
- Break down development elements into small, user-beneficial increments
- Collaborate with the software product owner (SPO) and key partners in a matrix structure
- Produce documentation for the user community (release notes, guides)
- Document designs within allocated timeframes
- Work with developers and quality assurance to ensure complete understanding of design and alignment of development initiatives
- Support delivery teams (development and QA) to ensure quality deliverables
- Manage and mentor a team of business analysts, fostering their professional development, engagement, and retention
- Stabilize the team in transition and establish a culture of collaboration and excellence
- Navigate matrix structures and cross-functional partnerships to ensure alignment and collective success
Requirements
What you’ll need- Degree in computer science, business analysis, administration, actuarial mathematics, or related relevant field
- 5+ years of relevant experience in business analysis (or equivalent with expertise in managing complex systems)
- 5+ years of experience in team management, facilitation, or mentoring (ideally of analysts or similar roles)
- Experience with CRM solutions, pension/benefits systems, or other complex enterprise systems
- Excellent synthesis ability and great ease in understanding, systematizing, and simplifying technical concepts
- Strong analytical skills
- Ability to understand and use common IT technologies
- Agile mindset and knowledge of Agile/SAFe methodologies
- Fluency in French and English, both spoken and written.
Benefits
Comp & perks- The flexibility to work efficiently in remote work while maintaining a healthy balance between your professional and personal life.
- Modern and complex enterprise systems associated with world-class infrastructure that impact thousands of customers, using cutting-edge technologies and methodologies.
- Lasting partnerships where your analyses and decisions will directly influence solutions that create real value for our clients.
- A hybrid role as mentor and expert with team members that will allow you to establish long-term technical strategy.
- A team that recognizes your expertise, encourages authentic collaboration, and values leadership based on mutual trust and respect.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business analysissoftware designfunctional specificationsnon-functional requirementstechnical supportdocumentationAgile methodologiesSAFe methodologiesanalytical skillsCRM solutions
Soft Skills
leadershipmentoringcollaborationsynthesis abilitycommunicationteam managementfacilitationengagementretentionproblem-solving