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About the role
Key responsibilities & impact- Drive claims processing excellence by managing the end-to-end lifecycle of trade claims, ensuring accurate data capture, contract alignment, and timely processing within TPM systems.
- Interpret and validate claim documentation across multiple formats, ensuring all key data points (invoice details, product information, dates, and financials) are accurately recorded and supported by appropriate backup.
- Utilise advanced Excel and analytical skills to review claim data, identify discrepancies, and ensure high levels of accuracy across multiple client accounts.
- Manage multi-client workloads by prioritising processing timelines, supporting VIP accounts, and maintaining consistent service levels across all assigned manufacturers.
- Collaborate with account managers and cross-functional teams to resolve queries, support claim validation, and ensure alignment with client-specific processes and contractual requirements.
- Maintain quality control standards through daily review of pending claims, resolving duplicates, monitoring claim statuses, and ensuring accurate system updates.
- Support operational efficiency by managing inbox workflows, maintaining organised documentation, and contributing to structured processing protocols.
- Contribute to continuous improvement by identifying process gaps, supporting documentation updates, and assisting with onboarding and validation of new team members’ work.
- Provide broader team support through cross-account coverage, assisting with new implementations, and responding to TPM-related queries as experience grows.
Requirements
What you’ll need- Advanced Excel skills, including pivot tables, data validation, and complex formulas
- Ability to manage and interpret large volumes of documentation with accuracy
- Excellent written and verbal communication in English is essential
- Analytical mindset with the ability to identify patterns, discrepancies, and opportunities for improvement
- High attention to detail, ensuring accuracy across all transactions and data points
- Strong time management skills, with the ability to prioritize across multiple clients and deadlines
- Clear and confident communication, working effectively with internal teams and stakeholders
- Proactive problem-solving approach, with a focus on delivering efficient, high-quality outcomes.
Benefits
Comp & perks- Health insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
advanced Exceldata validationpivot tablescomplex formulasclaims processingdata capturecontract alignmentanalytical skillsdocumentation interpretationquality control
Soft Skills
attention to detailtime managementproblem-solvingcommunicationcollaborationanalytical mindsetproactive approachorganizational skillsclient managementservice level maintenance