Senior Retirement Consultant

TELUS

Manage DB administration activities for various clients, ensuring top-quality services at TELUS Health. Build relationships with clients while leading a dedicated team in pension administration.

Posted 4/24/2026full-timeVancouver • 🇨🇦 CanadaSenior💰 CA$90,000 - CA$120,000 per yearWebsite

About the role

Key responsibilities & impact

Client Relationship management: Build and maintain excellent relations with client contacts
Ensure the team provides top-quality services to clients
Provide relevant information to clients on administrative issues and legislative requirements
Coordinate DB Admin related services including web tools and call centre services
Understand the client's perspective and priorities, and collaborate to resolve administrative issues
Participate in governance initiatives including service review meetings and reporting
Facilitate communication between clients and our team
Identify and develop new business opportunities with existing clients
Manage Service Agreements by ensuring regular reviews and timely preparation of fee adjustments and renewals
Subject Matter Expertise: Review work including benefit calculations, annual statements, and other relevant reports in accordance with pension plan rules and applicable legislation
Oversee implementation of process improvement initiatives, present solutions to internal stakeholders and analyze success metrics
Lead internal initiatives that enhance our service delivery
Project management: Plan and manage deliverables across multiple client teams
Ensure appropriate resources are assigned to client responsibilities
Lead special projects as required
Collaborate with resources in other departments
Talent management and Coaching: Function as a team leader, overseeing work of other team members
Conduct annual performance reviews and provide constructive feedback on a regular basis
Act as a mentor, supporting the growth and development of other team members
Collaborate on employee engagement initiatives
Assist with recruiting efforts
Conduct training sessions

Requirements

What you’ll need

Demonstrated expertise in DB Pension Administration – We value candidates with 10+ years of relevant experience, OR equivalent demonstrated expertise gained through professional certifications, specialized training, or progressive career development in pension administration
Post-secondary education in Actuarial Science, Mathematics, Business Administration, or other relevant field, OR relevant professional certifications (such as CEBS, PPAC, or equivalent)
Strong knowledge of provincial pension and tax legislation relevant to your region
Excellent organizational and project management skills with the ability to manage multiple competing priorities
Strong interpersonal and communication skills – both written and verbal
Customer-focused mindset with professional acumen and ability to build relationships
Proficiency with MS Word, Excel, and PowerPoint
Experience with pension administration software
Strategic thinking and problem-solving abilities
Detail-oriented approach to work, with strong quality assurance practices
CEBS or PPAC designation (we support professional development for candidates pursuing these credentials)
Bilingualism (English and French) – particularly valuable for serving Quebec-based clients; we support language training for interested employees
Experience with process improvement or change management initiatives
Background in mentoring or developing team members

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more…

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

DB Pension Administrationpension plan rulesbenefit calculationsannual statementsproject managementprocess improvementchange managementquality assurancestrategic thinkingproblem-solving

Soft Skills

client relationship managementorganizational skillsinterpersonal skillscommunication skillscustomer-focused mindsetteam leadershipmentoringcoachingperformance reviewsemployee engagement

Certifications

CEBSPPAC