Junior Benefits Analyst – QDRO

TELUS

. Process and evaluate draft and court-executed domestic relations orders (DROs) to ensure compliance with ERISA, Internal Revenue Code, and client plan requirements for 401(k), Profit Sharing, Defined Benefit Pension Plans, and other retirement plans .

Posted 4/22/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJunior💰 $38,700 - $47,000 per yearWebsite

About the role

Key responsibilities & impact

Process and evaluate draft and court-executed domestic relations orders (DROs) to ensure compliance with ERISA, Internal Revenue Code, and client plan requirements for 401(k), Profit Sharing, Defined Benefit Pension Plans, and other retirement plans
Respond to correspondence and legal documents from plan participants, former spouses, attorneys, and QDRO specialists with customized or system-generated letters
Perform complex earnings and loss calculations on retirement plans for segregation of spousal awards
Provide expert customer service support to plan participants, dependents, retirees, attorneys, and child support agencies regarding benefit program requirements and provisions
Maintain current knowledge of IRS and DOL requirements related to domestic relations matters and plan guidelines
Verify proper authorization forms are on file before releasing benefit-related information
Establish and maintain accurate database records, monitor system-generated reports and ticklers, and ensure all correspondence and actions are properly documented
Maintain confidentiality and ensure plan information is not released inappropriately; handle sensitive calls professionally while maintaining neutrality
Interface daily with client contacts and third-party administrators to gather participant information, place account restrictions, and communicate qualified court order terms
Discuss and confirm plan provisions and policy information for escalated cases
Consistently meet all departmental productivity and accuracy standards
Support special projects and duties essential to department operations

Requirements

What you’ll need

Bachelor's degree in business, human resources, or related field, OR equivalent relevant professional experience
Minimum 1 year of experience in benefits administration, retirement administration, or related field
Excellent written and verbal communication skills with the ability to explain complex information clearly
Strong time management skills and proven ability to manage multiple assignments simultaneously
Ability to thrive in a fast-paced environment while demonstrating initiative and independence
Intermediate proficiency in Microsoft Word and Excel
High attention to detail and commitment to accuracy
Strong analytical and problem-solving skills
Ability to maintain strict confidentiality and handle sensitive information
Customer service orientation with professional demeanor
Adaptability and sound judgment in handling emotional or complex situations
Working knowledge of HIPAA, ERISA, DOL, and IRS regulations as they relate to domestic relations matters and plan guidelines (great-to-haves)
Experience with QDRO (Qualified Domestic Relations Order) processing and review (great-to-haves)
Proficiency in Microsoft Access or database management systems (great-to-haves)
Experience working with third-party administrators or in a client-facing role (great-to-haves)
Familiarity with defined benefit and defined contribution plan structures (great-to-haves)
Background in legal document review or paralegal experience (great-to-haves)
Previous experience in a high-volume processing environment (great-to-haves)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

benefits administrationretirement administrationearnings calculationsloss calculationsQDRO processingdatabase managementlegal document reviewdata accuracycompliance evaluationplan provisions analysis

Soft Skills

written communicationverbal communicationtime managementanalytical skillsproblem-solvingcustomer service orientationadaptabilityconfidentialityinitiativeindependence