Team Manager – Clinic Operations

TELUS

. Lead and manage clinical and administration teams, including recruitment, onboarding, performance management, resource allocation, and career development .

Posted 4/21/2026full-timeCalgary • 🇨🇦 CanadaMid-LevelSenior💰 CA$70,000 - CA$120,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and manage clinical and administration teams, including recruitment, onboarding, performance management, resource allocation, and career development
Provide clinical oversight to nursing and laboratory technicians
Build and develop a diverse, high-performing team through effective talent decisions and succession planning
Guide collaborative efforts between teams with a strong focus on standardizing and documenting processes
Drive innovation and foster a culture of continuous improvement across all operations
Safeguard and sustain the organization's mission, vision, goals, and values
Serve as the first point of contact for client complaint management and resolution
Create and ensure accuracy of all communications with co-workers, suppliers, and physicians' offices
Develop and maintain professional relationships with clients, staff, suppliers, and other healthcare providers in the community

Requirements

What you’ll need

5+ years of experience in a leadership role within a healthcare setting
Proven leadership skills including team building, accountability, results-driven approach, and the ability to empower others
Demonstrated ability to lead, collaborate with, and influence cross-functional teams
Strategic thinking with ability to consider the big picture while managing day-to-day operations
Solution-oriented mindset with exceptional judgment and willingness to take calculated risks
Innovation-focused approach; continuously seeking new and better ways to accomplish goals
Excellent written and verbal communication skills
Ability to handle and communicate effectively in challenging client situations
Exceptional customer service orientation
Strong proficiency with computer systems and relevant software applications
Excellent organizational and time management abilities, including meeting agenda management, minutes, action items, and follow-up with the ability to meet and exceed deadlines
Great-to-haves: Registered Nurse in good standing with the College of Registered Nurses of Alberta (CRNA)
Knowledge and experience working with Med Access, our Electronic Medical Record System

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

leadershipteam buildingperformance managementresource allocationstrategic thinkingcustomer service orientationtime managementproblem-solvingclinical oversightprocess standardization

Soft Skills

collaborationcommunicationinnovationaccountabilityresults-driveninfluencesolution-orientedjudgmentorganizational skillsrelationship building

Certifications

Registered NurseCollege of Registered Nurses of Alberta (CRNA)