Senior Program Manager – Systems Experience Evolution

TELUS

. You'll drive dynamic, high-impact work across the business: lead transformation initiatives for critical systems, facilitating executive workshops, aligning capability roadmaps, and supporting new market launches — all while building organizational capability and ensuring sustainable adoption.

Posted 4/21/2026full-timeMontréal • 🇨🇦 CanadaSenior💰 CA$86,000 - CA$160,000 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

You'll drive dynamic, high-impact work across the business: lead transformation initiatives for critical systems, facilitating executive workshops, aligning capability roadmaps, and supporting new market launches — all while building organizational capability and ensuring sustainable adoption.
You'll keep our programs on track — ensuring Canada's best team continues to deliver results that matter by: Lead strategic initiatives and multi-workstream programs measured by delivery imelines, stakeholder satisfaction, and business outcomes
Solve complex , ambiguous business challenges with clear, actionable strategies
Establish and lead program steering committees and governance structures to ensure alignment and accountability
Manage program budgets and resource allocation across workstreams, optimizing capacity and maximizing delivery impact
Partner cross-functionally with product, marketing, CIO, and operations teams to drive alignment, manage risk, and execute at scale
Identify growth opportunities by improving execution, elevating customer experience, and accelerating delivery across community builds and customer programs
Champion collaboration — establish communication cadences, dashboards, and reporting structures that keep stakeholders informed and celebrate milestones, wins,and learnings across our national team.

Requirements

What you’ll need

7–10 years of professional experience, minimum 5 years in a program leader role with industry leading program management tools and best practices
Bilingual (English/French) — fluency required
Telecom industry experience — deep understanding of the sector
Cross-functional leadership — proven ability to unite diverse teams and perspectives to deliver cohesive, high-impact outcomes
Collaborative influence — experience partnering with VPs, Directors, and senior leaders; skilled at influencing without authority
Change management - Experience managing organizational change and building adoption strategies
Comfort with ambiguity — you create clarity, structure, and momentum in fast-evolving environments
Strong business and financial acumen — you understand the numbers and the strategy behind them
Proactive and solution-oriented — curious, initiative-driven, and energized by shaping ambitious growth programs
Strategic execution background — ability to connect high-level vision to on-the-ground delivery
Great-to-haves PMP certification
Familiarity with TELUS systems and processes
Experience with AI/ML pipelines, LLMs, or NLP applications
University degree in business, communications, project management, or a related field.

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementchange managementAI/ML pipelinesLLMsNLP applicationsfinancial acumenstrategic executionresource allocationdelivery timelinesstakeholder satisfaction

Soft Skills

cross-functional leadershipcollaborative influenceproactivesolution-orientedcomfort with ambiguitycommunicationorganizational capabilitystrategic thinkingteam unificationinitiative-driven

Certifications

PMP certification