Senior Client Representative, Customer Service

TELUS

Client Representative on Provisioning team for TELUS ensuring seamless security solutions. Collaborating with technicians to provision alarm installations and upgrades.

Posted 4/19/2026full-timeCalgary • 🇨🇦 CanadaSeniorWebsite

About the role

Key responsibilities & impact

Collaborating with skilled technicians to provision and activate alarm panels
Testing equipment, validating account information, and updating zone details
Managing cellular radio activations for new setups and upgrades
Overseeing data updates for commercial and complex residential accounts
Provide exceptional support to commercial clients
Handling inbound calls to activate monitoring services
Managing a wide range of clearinghouse providers
Guiding technicians in the proper setup

Requirements

What you’ll need

Bilingual (French/English)
High School Diploma and/or equivalent
Knowledge of the Microsoft Office suite
Excellent communication skills
Ability to understand the caller’s needs
Maintain composure, patience and professionalism
Ability to adapt communication style
Ability to remain open-minded
Personal accountability to your team and company
Ability to maintain a high level of performance
Problem-solving skills

Benefits

Comp & perks

excellent compensation package
performance-based annual bonus
paid training programs
state-of-the-art equipment
career development planning
2-3 weeks of full-time paid training

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

excellent communication skillsproblem-solving skillspersonal accountabilityadaptabilitypatienceprofessionalismopen-mindednessability to understand caller's needsability to maintain high performance

Certifications

High School Diploma