TELUS

Senior Client Representative, Customer Service

TELUS

full-time

Posted on:

Location Type: Office

Location: Calgary • Canada

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Job Level

Senior

About the role

  • Collaborating with skilled technicians to provision and activate alarm panels
  • Testing equipment, validating account information, and updating zone details
  • Managing cellular radio activations for new setups and upgrades
  • Overseeing data updates for commercial and complex residential accounts
  • Provide exceptional support to commercial clients
  • Handling inbound calls to activate monitoring services
  • Managing a wide range of clearinghouse providers
  • Guiding technicians in the proper setup

Requirements

  • Bilingual (French/English)
  • High School Diploma and/or equivalent
  • Knowledge of the Microsoft Office suite
  • Excellent communication skills
  • Ability to understand the caller’s needs
  • Maintain composure, patience and professionalism
  • Ability to adapt communication style
  • Ability to remain open-minded
  • Personal accountability to your team and company
  • Ability to maintain a high level of performance
  • Problem-solving skills
Benefits
  • excellent compensation package
  • performance-based annual bonus
  • paid training programs
  • state-of-the-art equipment
  • career development planning
  • 2-3 weeks of full-time paid training
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent communication skillsproblem-solving skillspersonal accountabilityadaptabilitypatienceprofessionalismopen-mindednessability to understand caller's needsability to maintain high performance
Certifications
High School Diploma