TELUS

Business Analyst I – Change Management Team

TELUS

contract

Posted on:

Location Type: Office

Location: Burnaby • Canada

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Salary

💰 CA$47,000 - CA$87,000 per year

Job Level

Junior

About the role

  • Manage implementation phase of projects and system releases, including: Identifying and assessing testing requirements
  • Coordinating testing efforts across cross-functional teams including QA, BT, Finance and Inventory
  • Developing test cases and conducting User Acceptance Testing of all impacted systems
  • Working with the Operations and Communications teams to develop communication and documentation for the field re: system changes or outages
  • Managing the production release schedule and mapping out the timelines
  • Working in conjunction with other cross-functional groups (i.e. CE, PD, and Pricing) on product, service and project launches and managing ongoing communication
  • Identifying and communicating appropriate information to all stakeholders as required
  • Providing project support to other members of the Project Office
  • Supporting the TELUS Retail Limited Business Continuity program issues and incident management
  • Engaging channel operational support groups to evaluate effectiveness of launch initiatives through call shadowing, field visits, and team meetings
  • Participating in providing feedback to generate solutions with functional channel teams including training, support documentation, process redesigns

Requirements

  • Must have in-depth knowledge of Sales platform and customer management application knowledge
  • Sales application business processes and operations
  • Must be flexible and have the ability to work irregular hours for testing purposes (i.e. evenings, early morning and weekends)
  • Excellent time management and organizational skills, with the ability to prioritize and multi-task
  • Strong leadership potential
  • Demonstrated initiative outside of normal work responsibilities with record of strong achievement
  • Demonstrated leadership, problem solving, negotiation, communication and analytical skills
  • Strong collaboration skills and the ability to work independently and in a team environment
  • Effective communication and interpersonal skills
  • Passionate about systems, client experience, high performance and fast-paced work culture
  • Strong analytical and problem solving skills
  • Formal training in project management desirable
  • Proficient with the Google Suite (Docs, Sheets, Slides, etc)
  • Bilingualism in English and French an asset
  • Experience working with Salesforce an asset
  • Experience with User Acceptance Testing an asset
Benefits
  • Comprehensive total rewards package highlighting competitive salary and bonus structures
  • Minimum 3 weeks of vacation
  • Flexible benefits plan to meet the needs of you and your family
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
User Acceptance TestingSales application business processesProject management
Soft Skills
time managementorganizational skillsleadershipproblem solvingnegotiationcommunicationanalytical skillscollaborationinterpersonal skills