TELUS

Senior Customer Success Manager

TELUS

full-time

Posted on:

Location Type: Office

Location: New York City • Illinois • Massachusetts • United States

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Salary

💰 $100,000 - $149,000 per year

Job Level

Senior

About the role

  • Manage retention, growth, and overall success of a complex client portfolio.
  • Develop deep, trusted relationships at all levels, including executive leadership.
  • Act as a strategic advisor by understanding client goals, workforce challenges, and wellness priorities.
  • Provide consultative guidance and develop customized solutions for workplace health and organizational issues.
  • Analyze performance metrics to inform strategy and recommend improvements to client outcomes.
  • Lead ongoing success planning, ensuring clear goals, milestones, and measurable results.
  • Identify and execute renewal, upsell, and expansion opportunities.
  • Support issue escalation management and partner with service delivery teams to manage account profitability.
  • Collaborate cross-functionally (Sales, Product, Leadership) to represent the client’s perspective.
  • Participate in proposal development, negotiate contracts, and close renewal or expansion agreements.

Requirements

  • Undergraduate degree in Business, Human Resources, Health Sciences, or related field
  • 5+ years of experience in Customer Success, Account Management, or a client‑facing relationship role
  • Proven experience managing complex client portfolios and executive stakeholders
  • Strong consultative, analytical, and negotiation skills
  • Excellent organizational skills with strong attention to detail and follow‑through
  • Proficiency with Microsoft Office (Outlook, Teams), CRM platforms, and related tools
Benefits
  • Employee Assistance Program
  • Wellness programs
  • Collaborative work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical skillsnegotiation skillsconsultative skillsperformance metrics analysisclient portfolio management
Soft Skills
relationship buildingorganizational skillsattention to detailstrategic advisorycross-functional collaboration