Business Analyst I – PSS Content Creation

TELUS

Business Analyst I supporting TELUS Health CHR Implementation and content strategies for EMR platforms. Engage in process improvements and develop client-centric solutions for scalable high-impact experiences.

Posted 4/16/2026contractCambridge • 🇨🇦 CanadaMid-LevelSenior💰 CA$47,000 - CA$87,000 per yearWebsite

About the role

Key responsibilities & impact

Create exceptional experiences for our clients
Join the TELUS Health CHR Implementation & Content team and play a critical role in delivering client-centric solutions
Support process improvement initiatives, content development, and internal workflows that empower teams to deliver scalable, high-impact experiences across the customer journey
Work collaboratively across teams, transforming high-level concepts into structured plans and solutions
Manage content database including backlog triage, documentation, and prioritization of updates
Develop forms and clinical content with varying levels of complexity to meet client and internal needs
Lead working sessions and communicate effectively across impacted teams and stakeholders to enable decision-making
Coordinate across departments and vendors to ensure smooth and timely project execution
Contribute to requirements gathering, testing, communication, and implementation of business changes
Document processes and contribute to training and knowledge materials for internal and external audiences

Requirements

What you’ll need

3 to 5 years of experience in content creation, healthcare, or EMR implementation
Familiarity with Google Workspace, JIRA, SaleForce, Confluence, and other collaboration tools (asset)
Working knowledge of HTML and JavaScript is an asset, particularly for enhancing clinical content and tools
Essential skills: Exceptional written and verbal communication
Analytical mindset with a strong attention to detail
Ability to manage multiple priorities and navigate ambiguity
Strong facilitation and problem-solving skills
Ability to work independently and proactively identify areas for improvement
Fluency in French is an asset
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc)

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
minimum 3 weeks of vacation
flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

content creationEMR implementationHTMLJavaScriptprocess improvementrequirements gatheringtestingdocumentationclinical content developmentproject execution

Soft Skills

written communicationverbal communicationanalytical mindsetattention to detailproblem-solvingfacilitationindependenceproactivitycollaborationtime management