TELUS

Business Analyst I – PSS Content Creation

TELUS

contract

Posted on:

Location Type: Office

Location: Cambridge • Canada

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Salary

💰 CA$47,000 - CA$87,000 per year

About the role

  • Create exceptional experiences for our clients
  • Join the TELUS Health CHR Implementation & Content team and play a critical role in delivering client-centric solutions
  • Support process improvement initiatives, content development, and internal workflows that empower teams to deliver scalable, high-impact experiences across the customer journey
  • Work collaboratively across teams, transforming high-level concepts into structured plans and solutions
  • Manage content database including backlog triage, documentation, and prioritization of updates
  • Develop forms and clinical content with varying levels of complexity to meet client and internal needs
  • Lead working sessions and communicate effectively across impacted teams and stakeholders to enable decision-making
  • Coordinate across departments and vendors to ensure smooth and timely project execution
  • Contribute to requirements gathering, testing, communication, and implementation of business changes
  • Document processes and contribute to training and knowledge materials for internal and external audiences

Requirements

  • 3 to 5 years of experience in content creation, healthcare, or EMR implementation
  • Familiarity with Google Workspace, JIRA, SaleForce, Confluence, and other collaboration tools (asset)
  • Working knowledge of HTML and JavaScript is an asset, particularly for enhancing clinical content and tools
  • Essential skills: Exceptional written and verbal communication
  • Analytical mindset with a strong attention to detail
  • Ability to manage multiple priorities and navigate ambiguity
  • Strong facilitation and problem-solving skills
  • Ability to work independently and proactively identify areas for improvement
  • Fluency in French is an asset
  • Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc)
Benefits
  • Comprehensive total rewards package highlighting competitive salary and bonus structures
  • minimum 3 weeks of vacation
  • flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content creationEMR implementationHTMLJavaScriptprocess improvementrequirements gatheringtestingdocumentationclinical content developmentproject execution
Soft Skills
written communicationverbal communicationanalytical mindsetattention to detailproblem-solvingfacilitationindependenceproactivitycollaborationtime management