TELUS

Administrative Associate – Clinic

TELUS

full-time

Posted on:

Location Type: Office

Location: Toronto • Canada

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Salary

💰 CA$19 - CA$29 per hour

About the role

  • Greeting patients and managing patient intake
  • Answering and routing incoming calls
  • Scheduling appointments for patients
  • Provide daily administrative support to the medical office and clinical team (physicians, nursing, chart prep, CSRs, transcription, reception and flow)
  • Work in collaboration with medical office team to ensure proper process and procedures are in place to manage administrative aspects of special client accounts
  • Maintain a high level of current product and service knowledge
  • Maintain and modify confidential medical electronic/paper filing/retrieval and transfer methods, systems, formats and information
  • Respond promptly to questions and concerns from clients, employees and Physicians
  • Maintain confidentiality and follows departmental guidelines
  • Able to identify and document process shortfalls that present themselves and communicate issues to management
  • Recommend possible solutions to minimize and remove barriers to the administrative workflow and office processes for review, approval and further direction
  • Manage monthly inventory, supply check of office supplies and maintain office supply room
  • Manage the flow of guests in the clinic in coordination with the Flow Coordinator and other team members including Physicians
  • Participate in special projects and quality assurance initiatives
  • Performing other related clerical activities and cross-functional responsibilities as assigned

Requirements

  • High school diploma with a minimum of 1-3 years of relevant experience working in a fast-paced environment, providing a high degree of customer service
  • 1-3 years of Medical Office Administration experience
  • Excellent communication skills, both verbal and written
  • Attention to detail and great work ethic
  • Very good computer skills and proficiency in Microsoft Office suite
  • Strong organizational skills; multitasking and time-management skills, with the ability to prioritize tasks
  • Work autonomously and demonstrate initiative and good judgement
  • Ability to be resourceful and proactive when issues arise
  • Passion for working within a collaborative team and providing amazing guest experiences
  • Must be upbeat, outgoing and positive
  • Ability to work effectively within a team
  • Problem-solving and apply guest resolution tactics
  • Customer service experience (preferred)
  • Reception experience (preferred)
  • Health Studies (preferred)
  • Experience with medical transcription (preferred)
Benefits
  • Comprehensive total rewards package highlighting competitive salary and bonus structures
  • Minimum 3 weeks of vacation
  • Flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Medical Office AdministrationMedical transcriptionCustomer serviceAttention to detailMultitaskingTime-managementProblem-solvingInitiativeConfidentialityInventory management
Soft Skills
Communication skillsOrganizational skillsTeam collaborationResourcefulnessProactivityPositive attitudeWork ethicJudgmentGuest resolution tacticsOutgoing personality
Certifications
High school diploma