TELUS

Senior Strategy Manager – Talent Acquisition, Retention

TELUS

full-time

Posted on:

Location Type: Office

Location: Toronto • Canada

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 CA$86,000 - CA$136,000 per year

Job Level

Senior

About the role

  • Define talent profiles and role expectations: Partner with field leadership to identify the "who" and "what" of our frontline roles; clearly articulate competencies, expectations, and success profiles to guide recruitment and onboarding
  • Act as field liaison for Talent Acquisition: Serve as the bridge between our TA team and TRL leadership; translate field needs into recruitment strategies, provide ongoing feedback on candidate quality and hiring effectiveness, and ensure field input shapes our talent acquisition approach
  • Build retention and engagement programs: Leverage data and field feedback to design programs that enhance team member experience, drive engagement, and reduce turnover; own the TRL engagement strategy and ensure it reflects what our teams need to thrive
  • Leverage data and insights to drive recruitment and retention strategy: Analyze recruitment metrics (time-to-hire, quality-of-hire, funnel strength), engagement surveys, retention data, performance metrics, and field feedback to identify trends, root causes, and opportunities; evolve our reporting capabilities to establish metrics that matter; translate insights into actionable program recommendations and provide regular strategic insights to leadership that drive recruitment, retention, and engagement decision-making
  • Manage program execution: Develop detailed project plans, timelines, and deliverables; coordinate across teams to ensure smooth implementation, adoption, and reinforcement of talent and engagement initiatives
  • Champion frontline advocacy: Serve as a strong voice representing TRL team interests and needs; ensure field perspectives are embedded in all talent acquisition and retention strategies
  • Stay ahead of trends: Monitor best practices in talent acquisition, retention, and employee engagement; identify opportunities to innovate and enhance our approach to building a best-in-class workplace

Requirements

  • Project management excellence: You are highly organized with proven project management skills; you can manage multiple initiatives simultaneously, develop clear timelines and deliverables, and drive projects to completion
  • Superior cross-functional collaborator: You excel at partnering across teams (TA, Field Leadership, People and Culture, etc.); you thrive as a connector and bridge-builder between different functions and perspectives
  • Strong field advocate: You are a genuine voice for the frontline: you listen deeply, understand their challenges and needs, and champion their interests in cross-functional discussions
  • Data-driven and analytical: You are comfortable working with data; you can analyze trends, identify patterns, and translate insights into actionable recommendations
  • Exceptional communicator: You can articulate strategy and ideas clearly at both field and executive levels; you present data and recommendations with clarity and influence
  • Organized and detail-oriented: You have strong organizational skills and attention to detail; you manage complexity well and ensure nothing falls through the cracks
  • Strategic thinker: You see the big picture and understand how talent acquisition and retention interconnect with overall business outcomes; you think strategically about long-term workforce needs
  • Flexible and adaptable: You thrive in a fast-paced, evolving environment; you adapt your approach based on feedback and changing priorities
  • Passionate about people: You genuinely care about team member experience and are energized by the opportunity to build a workplace where people want to work
  • Great to Haves
  • Experience in talent acquisition, recruitment strategy, or workforce planning
  • Experience developing and executing retention or engagement programs
  • Post-secondary education in Business, Human Resources, or Organizational Psychology (or equivalent experience)
  • Bi-lingual (French & English)
Benefits
  • Comprehensive total rewards package highlighting competitive salary and bonus structures
  • minimum 3 weeks of vacation
  • flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata analysisrecruitment strategyretention programsengagement programsmetrics analysisreporting capabilitiestalent acquisitionworkforce planningemployee engagement
Soft Skills
cross-functional collaborationcommunicationorganizational skillsstrategic thinkingflexibilityadaptabilityadvocacylisteningdetail-orientedpassion for people
Certifications
post-secondary education in Businesspost-secondary education in Human Resourcespost-secondary education in Organizational Psychology