Senior Strategy Manager – Talent Acquisition, Retention

TELUS

Senior Strategy Manager focused on talent acquisition and retention at TELUS Retail Limited. Bridging the gap between talent acquisition and frontline needs for effective workforce strategies.

Posted 4/15/2026full-timeToronto • 🇨🇦 CanadaSenior💰 CA$86,000 - CA$136,000 per yearWebsite

About the role

Key responsibilities & impact

Define talent profiles and role expectations: Partner with field leadership to identify the "who" and "what" of our frontline roles; clearly articulate competencies, expectations, and success profiles to guide recruitment and onboarding
Act as field liaison for Talent Acquisition: Serve as the bridge between our TA team and TRL leadership; translate field needs into recruitment strategies, provide ongoing feedback on candidate quality and hiring effectiveness, and ensure field input shapes our talent acquisition approach
Build retention and engagement programs: Leverage data and field feedback to design programs that enhance team member experience, drive engagement, and reduce turnover; own the TRL engagement strategy and ensure it reflects what our teams need to thrive
Leverage data and insights to drive recruitment and retention strategy: Analyze recruitment metrics (time-to-hire, quality-of-hire, funnel strength), engagement surveys, retention data, performance metrics, and field feedback to identify trends, root causes, and opportunities; evolve our reporting capabilities to establish metrics that matter; translate insights into actionable program recommendations and provide regular strategic insights to leadership that drive recruitment, retention, and engagement decision-making
Manage program execution: Develop detailed project plans, timelines, and deliverables; coordinate across teams to ensure smooth implementation, adoption, and reinforcement of talent and engagement initiatives
Champion frontline advocacy: Serve as a strong voice representing TRL team interests and needs; ensure field perspectives are embedded in all talent acquisition and retention strategies
Stay ahead of trends: Monitor best practices in talent acquisition, retention, and employee engagement; identify opportunities to innovate and enhance our approach to building a best-in-class workplace

Requirements

What you’ll need

Project management excellence: You are highly organized with proven project management skills; you can manage multiple initiatives simultaneously, develop clear timelines and deliverables, and drive projects to completion
Superior cross-functional collaborator: You excel at partnering across teams (TA, Field Leadership, People and Culture, etc.); you thrive as a connector and bridge-builder between different functions and perspectives
Strong field advocate: You are a genuine voice for the frontline: you listen deeply, understand their challenges and needs, and champion their interests in cross-functional discussions
Data-driven and analytical: You are comfortable working with data; you can analyze trends, identify patterns, and translate insights into actionable recommendations
Exceptional communicator: You can articulate strategy and ideas clearly at both field and executive levels; you present data and recommendations with clarity and influence
Organized and detail-oriented: You have strong organizational skills and attention to detail; you manage complexity well and ensure nothing falls through the cracks
Strategic thinker: You see the big picture and understand how talent acquisition and retention interconnect with overall business outcomes; you think strategically about long-term workforce needs
Flexible and adaptable: You thrive in a fast-paced, evolving environment; you adapt your approach based on feedback and changing priorities
Passionate about people: You genuinely care about team member experience and are energized by the opportunity to build a workplace where people want to work
Great to Haves
Experience in talent acquisition, recruitment strategy, or workforce planning
Experience developing and executing retention or engagement programs
Post-secondary education in Business, Human Resources, or Organizational Psychology (or equivalent experience)
Bi-lingual (French & English)

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
minimum 3 weeks of vacation
flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementdata analysisrecruitment strategyretention programsengagement programsmetrics analysisreporting capabilitiestalent acquisitionworkforce planningemployee engagement

Soft Skills

cross-functional collaborationcommunicationorganizational skillsstrategic thinkingflexibilityadaptabilityadvocacylisteningdetail-orientedpassion for people

Certifications

post-secondary education in Businesspost-secondary education in Human Resourcespost-secondary education in Organizational Psychology