Team Manager – Clinic Operations
TELUS
full-time
Posted on:
Location Type: Office
Location: Montréal • Canada
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Salary
💰 CA$72,000 - CA$108,000 per year
About the role
- Join a team that’s dedicated to providing superior service along with effective and efficient patient care
- Play a key role in employee supervision and engagement while optimizing processes to ensure remarkable service delivery
- Lead a team committed to providing an exceptional patient experience while optimizing the efficacy of clinical operations
- Maintain and strengthen a patient-centred culture and high-end service
- Manage customer escalations and work with internal teams to resolve incidents quickly and effectively
- Supervise day-to-day operations and ensure that they run smoothly
- Identify opportunities for continuous improvement and implement effective solutions
- Work in synergy with managers of other clinics to share best practices and align operations
Requirements
- College diploma in a relevant field (bachelor’s degree an asset)
- At least 7 years of experience in customer service
- 4 years of experience in managing operations and/or managing staff
- Bilingualism is essential (written and spoken)
- Good ability to work under pressure, independence and resourcefulness, ability to execute quickly
- Responsible and excellent planning abilities
- Ability to understand and analyze organizational performance reports
- Good familiarity with the Office suite (Google suite)
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceoperations managementstaff managementorganizational performance analysis
Soft Skills
employee supervisionengagementprocess optimizationpatient-centered cultureproblem resolutioncontinuous improvementplanningindependenceresourcefulnessability to work under pressure
Certifications
college diplomabachelor's degree