Team Manager – Operations, Temporary (18 month contract)

TELUS

Team Manager-Operations leading daily client support and team performance initiatives at TELUS Health. Ensuring operational excellence and coaching team members for growth.

Posted 4/11/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$70,000 - CA$120,000 per yearWebsite

About the role

Key responsibilities & impact

Own day-to-day operations and manage escalations, ensuring consistent achievement of key performance metrics
Lead hiring, performance monitoring, and coaching of team members
Track and measure individual and team productivity and quality results
Drive improvements in overall service levels and cost management
Ensure adherence to TELUS and local government labor policies
Coach and mentor team members through weekly one-on-ones
Communicate transparently with your Operations Manager on team performance
Provide assistance and/or on-the-job training to support team member development
Analyze, summarize, and review data; report findings and make recommendations

Requirements

What you’ll need

3 to 5 years experience in a competitive, client support environment
Leadership experience managing people in service delivery environments
Strong customer service orientation and ability to build positive relationships with internal and external stakeholders
Solution-driven mindset with critical thinking skills
Excellent communication skills (verbal and written)
Strong organizational and time management skills
Proficiency with Microsoft Office applications (Word, Excel, Outlook)
Understanding of inbound operations and ability to execute programs that meet service level and financial objectives
Ability to effectively communicate with team members and managers at all levels of the organization
Strong analytical skills with the ability to interpret data and drive evidence-based decisions
Strong ability to maintain confidentiality and handle sensitive information with discretion

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisperformance monitoringcoachingcustomer servicetime managementcritical thinkingsolution-driven mindsetinbound operationsevidence-based decision making

Soft Skills

leadershipcommunicationorganizational skillsrelationship buildingconfidentialitydiscretion