Administrative Associate – Receptionist

TELUS

Administrative Associate/Receptionist in a medical office managing client interactions and records. Engaging with healthcare professionals, ensuring file management and exceptional service delivery.

Posted 4/11/2026full-timeMontréal • 🇨🇦 CanadaJuniorMid-Level💰 CA$20 - CA$37 per hourWebsite

About the role

Key responsibilities & impact

Create exceptional client experiences
Welcome clients professionally and pleasantly at reception
Answer internal phone calls
Provide candidates with various forms to fill out before meeting with healthcare professionals
Process client payments, close and balance the cash register at the end of the day
Work closely with the coordinator to ensure smooth operations and respect appointment times
Respond to various client requests with courtesy, confidentiality, and professionalism
Ensure complete file management
Enter data accurately in our computer systems and keep records up to date
Finalize files within prescribed deadlines
Deliver all files to medical staff for review and full medical assessment
Send results to corporate clients and sometimes to candidates
Process file billing
Ensure regular and rigorous follow-up on pending files
Communicate and collaborate with different internal departments to optimize processes and service delivery

Requirements

What you’ll need

High school diploma
1 to 2 years of experience in a similar role or office work
Bilingualism (spoken and written)
Good knowledge of Microsoft Office (Outlook, Excel, Word), strong computer skills
Meticulous, methodical, and detail-oriented
Strong autonomy and organizational skills
Customer service excellence–oriented
Demonstrated team spirit
Training in secretarial work/medical secretarial work (asset)
Experience in a medical environment (asset)
Intermediate knowledge of English is required

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryfile managementpayment processingbillingrecord keepingcustomer service

Soft Skills

meticulousmethodicaldetail-orientedautonomyorganizational skillsteam spiritcommunicationcollaboration

Certifications

high school diplomatraining in secretarial worktraining in medical secretarial work