TELUS

Administrative Associate – Receptionist

TELUS

full-time

Posted on:

Location Type: Office

Location: Montréal • Canada

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Salary

💰 CA$20 - CA$37 per hour

About the role

  • Create exceptional client experiences
  • Welcome clients professionally and pleasantly at reception
  • Answer internal phone calls
  • Provide candidates with various forms to fill out before meeting with healthcare professionals
  • Process client payments, close and balance the cash register at the end of the day
  • Work closely with the coordinator to ensure smooth operations and respect appointment times
  • Respond to various client requests with courtesy, confidentiality, and professionalism
  • Ensure complete file management
  • Enter data accurately in our computer systems and keep records up to date
  • Finalize files within prescribed deadlines
  • Deliver all files to medical staff for review and full medical assessment
  • Send results to corporate clients and sometimes to candidates
  • Process file billing
  • Ensure regular and rigorous follow-up on pending files
  • Communicate and collaborate with different internal departments to optimize processes and service delivery

Requirements

  • High school diploma
  • 1 to 2 years of experience in a similar role or office work
  • Bilingualism (spoken and written)
  • Good knowledge of Microsoft Office (Outlook, Excel, Word), strong computer skills
  • Meticulous, methodical, and detail-oriented
  • Strong autonomy and organizational skills
  • Customer service excellence–oriented
  • Demonstrated team spirit
  • Training in secretarial work/medical secretarial work (asset)
  • Experience in a medical environment (asset)
  • Intermediate knowledge of English is required
Benefits
  • Comprehensive total rewards package highlighting competitive salary and bonus structures
  • Minimum 3 weeks of vacation
  • Flexible benefits plan to meet the needs of you and your family
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryfile managementpayment processingbillingrecord keepingcustomer service
Soft Skills
meticulousmethodicaldetail-orientedautonomyorganizational skillsteam spiritcommunicationcollaboration
Certifications
high school diplomatraining in secretarial worktraining in medical secretarial work