Product Manager

• Own the vision, roadmap, and delivery of proactive digital campaigns and automation initiatives that reduce customer effort and operational costs
• Develop and optimize customer messaging strategies, including SMS outreach guiding customers into self-care workflows or connecting them to callback support
• Design and implement innovative launch practices to resolve technical issues and enhance efficiency
• Lead initiatives to identify and remediate issues affecting Internet, Optik TV and Smarthome Security services before customers contact support
• Partner with Data Science, Engineering, UX, Marketing, Product Development, and Operations to design, prioritize, and execute proactive solutions
• Translate business challenges into measurable opportunities using analytics to quantify impact and drive decisions
• Perform financial and impact analysis to assess economic implications and prioritize initiatives
• Develop program KPIs to measure effectiveness and ensure continuous improvement
• Lead initiatives from ideation through planning, launch readiness/change management, and execution; adapt plans as conditions change
• Present strategy, findings, and results to senior leaders and act as ambassador for Proactive Assurance
• Champion the customer perspective and align proactive initiatives with TELUS’ commitment to outstanding customer experiences

Senior Digital Product Manager – Proactive Assurance

Principal Product Manager, AI

Director of Production

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Senior Product Manager – AI

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