Director of Procurement - Hospitality Solutions
Sabre Corporation
CloudPMPTableau
Senior Digital Product Manager – Proactive Assurance
TELUS
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$100,000 - CA$150,000 per year
Job Level
Senior
Tech Stack
PMPTableau
About the role
- Own the vision, roadmap, and delivery of proactive digital campaigns and automation initiatives that reduce customer effort and operational costs
- Develop and optimize customer messaging strategies, including SMS outreach guiding customers into self-care workflows or connecting them to callback support
- Design and implement innovative launch practices to resolve technical issues and enhance efficiency
- Lead initiatives to identify and remediate issues affecting Internet, Optik TV and Smarthome Security services before customers contact support
- Partner with Data Science, Engineering, UX, Marketing, Product Development, and Operations to design, prioritize, and execute proactive solutions
- Translate business challenges into measurable opportunities using analytics to quantify impact and drive decisions
- Perform financial and impact analysis to assess economic implications and prioritize initiatives
- Develop program KPIs to measure effectiveness and ensure continuous improvement
- Lead initiatives from ideation through planning, launch readiness/change management, and execution; adapt plans as conditions change
- Present strategy, findings, and results to senior leaders and act as ambassador for Proactive Assurance
- Champion the customer perspective and align proactive initiatives with TELUS’ commitment to outstanding customer experiences
Requirements
- 5+ years in product management, program management, or a related field (preferably digital products, telecom, SaaS, or technology industries)
- Proven ability to influence and align stakeholders across technical and business functions; strong communication and storytelling skills
- Customer-first mindset and passion for solving customer pain points
- Familiarity with customer communication strategies (e.g., SMS campaigns, push notifications, digital engagement tools)
- Demonstrated project & change management skills: scope opportunities, manage risks, deliver initiatives end-to-end
- Financial acumen: ability to perform business case analysis and understand economic impact
- Strong data literacy: comfortable working with KPIs, dashboards, and insights
- Technical fluency: understanding of digital platforms, APIs, automation tools, and data-driven product development
- Soft skills: optimism, confidence, coach-like approach fostering collaboration
- Bachelor’s degree in Business, Computer Science, Engineering, or related field (Master’s a plus)
- Quebec candidates: knowledge of English may be required for regular interaction or English applications
- Nice-to-haves: experience in telecom, network reliability, or customer support transformation; familiarity with agile product management practices; experience with Monday.com
- Nice-to-haves (tools/certifications): data visualization tools (Tableau, Domo, Google Data Studio); certifications in Agile, Lean Six Sigma, or PMP; exposure to data science, AI/ML-driven personalization
