UX Researcher – Digital Product Strategy and Transformation
TELUS
full-time
Posted on:
Location: 🇨🇦 Canada
Visit company websiteSalary
💰 CA$80,000 - CA$120,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudCyber SecurityIoT
About the role
- Investigate user behaviour and user needs using qualitative and quantitative methods to inform product strategy
- Personally initiate and conduct foundational and evaluative research (solution validation and problem validation)
- Design and conduct research studies to build deep foundational knowledge of product areas
- Create high-quality deliverables (reports, presentations, video recordings) that tell compelling stories integrated with research findings
- Engage stakeholders by understanding their objectives, processes, and obstacles and applying that knowledge in collaboration
- Prioritize research efforts based on impact, product stage goals, and company objectives
- Contribute to UX Research team culture by iterating on processes, documentation, and peer reviews
- Empower and guide colleagues to conduct rigorous research and document actionable insights
- Advocate for and socialize actionable insights to influence executive decision-making and product direction
Requirements
- 5+ years relevant work experience as a user researcher, including integrating user research into product designs
- Strong understanding of strengths and shortcomings of different research methods and when to apply them (surveys, usability tests, focus groups, guerilla research)
- Ability to combine quantitative and qualitative skills to understand behaviour and motivations
- Storytelling skills: organize data and weave findings into compelling stories using analytics to support conclusions
- Curiosity and problem solving: ask the right questions and learn from user research sessions
- Ability to move fast, adapt quickly to change, handle ambiguity, and work autonomously in an agile environment
- Experience prioritizing simultaneous deadlines across multiple projects
- Good communication and public speaking skills for knowledge-sharing and stakeholder engagement
- Experience guiding others to conduct research with rigor and following defined research processes
- Familiarity with stakeholder engagement, aligning research with stakeholder objectives, processes, and obstacles
- Note for Quebec candidates: may require regular use of English to interact with internal/external parties or English applications/software