Mental Health Counselor
TELUS
full-time
Posted on:
Location: Arizona, Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Providing single-session counseling, crisis intervention, and real-time support via phone and chat in a compassionate, ethical, and professional manner while maintaining strict client confidentiality
- Conducting assessments to determine client needs and suitability for short-term counseling or referral
- Managing high-risk situations, including suicide, self-harm, child welfare, and substance use concerns
- Collaborating with participants to develop clear treatment or safety plans
- Connecting participants with appropriate internal or external resources as part of a holistic care approach
- Maintaining accurate and concise clinical documentation in our case management system
- Adapting with professionalism and sound judgment in dynamic or ambiguous situations
Requirements
- Hold a Master’s degree in Social Work, Clinical Counseling, Clinical Psychology, or a related field
- Demonstrate skill in risk assessment, sound clinical judgment, and trauma-informed care
- Be comfortable leveraging technology and tools to enhance client care, therapeutic approaches, and documentation
- Maintain clinical composure and a solution-focused approach in high-stress or demanding situations
- Show initiative, self-motivation, and strong judgment under pressure
- Adapt and think creatively to support individuals in evolving and dynamic situations
- Communicate with empathy and professionalism to build trust and effectively meet client needs
- Exercise sound clinical judgment and proactive decision-making, taking initiative while upholding professional and ethical standards
- Hold (or be eligible for) licensure in their state — preferred but not required
- Bilingualism (Spanish/English) is considered a strong asset
- Have flexibility to work straight overnight shifts including weekends, and holidays as part of our 24/7 operations