Customer Success Manager
TELUS
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Arizona, Illinois, Nevada, Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Managing a specific block of clients
- Driving growth within the customer base
- Developing and maintaining long-term relationships by providing excellent customer service
- Consultative support and negotiating/renewing existing client contracts
- Achieving identified revenue and growth targets
- Responding to client inquiries & service requests
- Execution of client contracts and programs
- Responsible for program governance including review of internal reporting and identification of issues
- Issuing reports to clients
- Managing the renewal process with internal teams
- Responsible for client support, annual planning preparation and meetings where appropriate
- Execution of manager and employee orientations
- Act as a liaison with internal departments to resolve issues
- Managing and coordinating Quality Assurance Reviews
- Follow up on manager consultations
- Responsible for updating and utilizing the CRM system
Requirements
- University degree in Business or a related field, or equivalent work experience
- 3-5 years of experience in a sales or account management support role
- Previous experience with HR, Wellness programs, and/or EAP considered an asset
- Demonstrated ability to respond in a timely and strategic manner to the day-to-day requirements of our clients
- Ability to manage a book of business independently
- Ability to meet clients as required, including some travel depending on client location
- Ability to meet and exceed revenue targets
- Exceptional communication and interpersonal skills
- Strong problem-solving skills
- Strong organizational, and time management skills
- Analytical, and Project Management skills are an asset
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
- Paid time off
- Employee Assistance Programs
- Wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsales supportclient contract negotiationprogram governancereportingCRM system utilizationproject managementanalytical skillsrevenue target achievementclient service execution
Soft skills
communication skillsinterpersonal skillsproblem-solving skillsorganizational skillstime management skillsstrategic responserelationship buildingconsultative supportindependent managementclient liaison