Senior Business Analyst
TELUS
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Perform and review complex Defined Benefit calculations, including late retirements, QDROs, RMD, and non-routine scenarios.
- Interpret and apply plan provisions, regulatory requirements, and administrative practices to ensure accurate calculations.
- Support issue resolution by researching discrepancies, identifying root causes, and recommending corrective actions.
- Partner with cross-functional teams to improve calculation accuracy, operational efficiency, and client satisfaction.
- Provide coaching, training, and technical guidance to junior staff.
- Assist with audit requests, compliance activities, and ongoing quality control.
Requirements
- Bachelor’s degree in Business Administration or a relevant field; or equivalent work experience required.
- 3+ years of industry experience in retirement, group benefits administration, insurance, or Human Resources consulting preferred.
- 5+ years of client service experience preferred.
- In-depth knowledge of Defined Benefit products and services required.
- Strong knowledge of Excel and relational database queries is required; including the proven ability to work with large files requiring formatting, formulas, links, etc., and being able to solve problems with data through spreadsheet applications.
- Computer proficiency with Microsoft business application software required.
- Strong math aptitude and high attention to detail required.
- Excellent communication skills required; including the proven ability to effectively communicate with internal and external parties.
- Strong interpersonal skills and ability to partner with other areas; including creative problem-solving skills, analytical and negotiation skills.
- Strong organizational skills, including the ability to prioritize work under tight deadlines.
- Ability to multi-task in a fast-paced environment and handle requests in a confidential and professional manner.
- Must be self-motivated, adaptable, and flexible.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Defined Benefit calculationsExcelrelational database queriesdata formattingformulasdata analysisproblem-solvingaudit requestscompliance activitiesquality control
Soft skills
communication skillsinterpersonal skillscreative problem-solvinganalytical skillsnegotiation skillsorganizational skillsattention to detailself-motivatedadaptableflexible