Business Analyst II – Partner Solutions
TELUS
full-time
Posted on:
Location Type: Office
Location: Toronto • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$64,000 - CA$96,000 per year
Job Level
Junior
Tech Stack
Tableau
About the role
- Drive end-to-end business analysis for Partner Solutions projects that support our strategic objectives
- Champion customer experience improvements by identifying business impacts, conducting gap analysis, and driving operational excellence
- Define requirements and facilitate working sessions with cross-functional teams
- Support new product launches, service development projects, and customer escalations with a solutions-oriented mindset
- Analyze complex data using advanced Excel, visualization tools, and analytics platforms
- Create compelling presentations and recommendations for stakeholders at all levels
- Coordinate User Acceptance Testing (UAT) and training to ensure successful adoption
Requirements
- 1-3 years in business analysis, product delivery, consulting, or comparable role
- Telecommunications or service delivery industry experience (strong asset)
- Advanced proficiency in Google Suite products
- Experience with collaboration and project management tools (Jira, Confluence, Miro)
- Familiarity with data visualization tools (Power BI, Tableau) is an asset
- Understanding of business systems, fulfillment processes, and integration points
- Advanced knowledge of English is required
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysisgap analysisdata analysisdata visualizationUser Acceptance Testingrequirements definitionoperational excellencecustomer experience improvementpresentation creationadvanced Excel
Soft skills
solutions-oriented mindsetstakeholder communicationcross-functional collaborationorganizational skillsproblem-solving