TELUS

Account Manager – Small Medium Business

TELUS

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • 🇨🇦 Canada

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Salary

💰 CA$59,000 - CA$89,000 per year

Job Level

Mid-LevelSenior

About the role

  • Grow TELUS’ SMB customer base by selling our full suite of products and solutions to qualified leads and through proactive outbound campaigns
  • Identify cross-sell and upsell opportunities aligned with customer needs and TELUS sales objectives
  • Lead the full sales cycle — from prospecting and solution development to negotiation and deal closure
  • Build and manage a robust pipeline while developing a long-term client success strategy
  • Recognize when accounts should be transitioned to our mid-market team as clients expand
  • Conduct in-depth research and leverage your network to uncover new business opportunities
  • Strengthen TELUS’ visibility within the SMB ecosystem through LinkedIn, networking events, and community engagement
  • Provide client feedback to enhance marketing programs and sales campaigns
  • Deliver an outstanding customer experience and establish strong relationships with key decision-makers
  • Present innovative, value-driven technology solutions to executives with confidence and insight
  • Stay informed about competitor offerings and market trends, confidently addressing objections
  • Achieve monthly activation and revenue targets with precision and consistency

Requirements

  • Postsecondary education in Sales or Business, or equivalent professional experience (minimum 3 years in an Account Director or similar B2B sales role)
  • Proven success meeting or exceeding sales goals and managing SMB portfolios
  • Experience demonstrating and configuring technology products (telecom experience is a strong asset)
  • Strong understanding of the sales funnel, with a disciplined and data-driven approach to achieving results
  • Exceptional communication and influencing skills, with experience engaging C-level executives
  • Tech-savvy with a solid business acumen and passion for digital innovation
  • Strong online presence and comfort using LinkedIn and other digital tools for business development
  • Experience conducting effective virtual sales meetings and presentations
  • Skilled negotiator and creative problem-solver, confident in handling objections
  • Commitment to providing an outstanding customer experience and maintaining long-term relationships
  • Familiarity with CRM systems (Salesforce experience is a plus)
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace tools
Benefits
  • Comprehensive total rewards package highlighting competitive salary and bonus structures
  • Minimum 3 weeks of vacation
  • Flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B salessales funneltechnology product demonstrationnegotiationproblem-solvingdata-driven approachcustomer experience managementpipeline managementaccount managementsales goal achievement
Soft skills
communicationinfluencingrelationship buildingcreativityconfidencenetworkingclient engagementadaptabilitystrategic thinkingcustomer focus
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