Team Leader – Learning Experience Designer

TELUS Digital

Team Lead designing and managing TELUS Digital’s client learning programs. Overseeing LXD projects, team allocation, quality, budgets, stakeholders, and program performance.

Posted 8/19/2026full-timeGuatemala City • 🇬🇹 GuatemalaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Learning Experience Design, project management, and client engagement, ensuring high-quality deliverables and effective team collaboration. Proficient in utilizing LMS platforms and reporting tools to track performance and drive continuous improvement.

Highest-signal resume keywords

Learning Experience DesignProject ManagementLMS AdministrationClient Stakeholder ManagementCoaching and Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Learning Experience Design ToolsInstructional Design PrinciplesTraining Needs AnalysisEffort EstimationWorkload ManagementPerformance TrackingReporting and AnalysisContent ManagementProject ScopingQuality Assurance

Soft Skills

Detail-OrientedClear CommunicationTeam CollaborationCoaching SkillsLeadership Skills

Tools & Technologies

Google Apps for WorkLMS PlatformsWorkdayE-Learning Authoring ToolsDashboards

Industry Keywords

Adult Learning TheoriesPerformance ImprovementResource AllocationTalent ManagementChange Management

About the role

Key responsibilities & impact

Provide coaching, client support, administrative, and technology support for Managed Learning Services team members
Oversee the process and administration of projects, including needs analysis, development, and implementation
Plan projects, develop and track budgets, serve as the main client and subject matter expert contact, and ensure deliverable quality
Support team members, clients, and stakeholders to execute programs on time, within budget, and to client quality expectations
Serve as a Learning Experience Design learning advisor and strategic consultant in client-facing programs
Centralize requests, manage team-member allocation, and provide execution visibility and updates
Validate workload estimations and ensure deliverables meet design and development quality standards
Ensure clients and subject matter experts review deliverables for approval
Upload deliverables to the LMS administration platform
Coordinate with Training Transformation and stakeholders on processes, procedures, metrics, and performance targets
Collaborate between Training Transformation and clients to craft learning strategies aligned with TELUS Digital and/or client business goals
Direct and support learning experience designers to ensure adherence to scoped projects
Approve dedicated-resource recruiting and onboarding efforts and monitor healthy program staffing ratios
Work with MLS leadership to provide development opportunities and build a talent pool for account growth
Coach and develop team members, provide feedback, document feedback in Workday, and address performance gaps with the MLS Manager
Approve job profiles, task outlines, and program-related administrative tasks
Handle escalations and ensure actions are taken to close performance gaps
Identify ways to provide and extract additional value from clients
Build alliances and partnerships with internal organizations and align learning solutions with competency frameworks, processes, and tools
Evaluate MLS-created program effectiveness and report behavioral, performance, ROI, and other impacts to leadership and clients
Track account and program profitability and ensure client KPIs, goals, and targets are met
Develop, implement, administer, and monitor Training Transformation policies, procedures, and practices; approve exceptions as appropriate
Act as the primary contact for MLS learning programs, ensure continuity of development, and deliver status updates to clients and MLS leadership
Perform other duties needed to support Training Transformation programs
Validate and approve team-member time tracking for accurate client invoicing

Requirements

What you’ll need

B2 English proficiency required
Advanced Google Apps for Work tools, including Google Drive, Google Calendar, and Gmail
Strong reporting and analysis skills, including flowcharts, daily attendance reports, and scorecards
Proficiency in Learning Experience Design tools and methodologies
Strong understanding of instructional design principles, adult learning theories, and training needs analysis (TNA)
Experience with LMS platforms, including administration, uploading, and managing content
Proficiency in effort estimation, project scoping, and workload management
Familiarity with e-learning authoring tools, including Articulate and G Suite
Proficiency in reporting tools and performance tracking, including Workday and dashboards
2–3 years of experience in external client/stakeholder management required
3–5 years of experience in Learning Experience Design, Instructional Design, or a related learning and development role required
2–3 years of leadership, supervisory, or team lead experience desirable
Experience with LMS administration and content management platforms
Demonstrated experience in workforce planning, resource allocation, and talent management
Three years of experience required
Knowledge of leading practices in performance, coaching, change management, teaming, leadership development, and learning design
Detail-oriented, with a concern for quality and continuous program and process improvement
Demonstrated experience managing complex accounts or projects
Ability to handle sensitive information confidentially
Experience describing and documenting project or client requirements
Ability to communicate clearly and concisely across multiple levels within the company
Ability to work with teams of at least 8 members
Ability to develop networks and identify resources as needed
Leadership skills
Coaching skills

Benefits

Comp & perks

No benefits, perks, or compensation extras are specified in the posting