Senior Business Architect – Consultant

TELUS Digital

Senior Business Architect leading Salesforce CRM implementations for enterprise clients. Managing requirements, solution design, roadmaps, and Business Analyst teams across strategic transformations.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing CRM consulting projects, leading cross-functional teams, and delivering high-quality results within budget and schedule. Proficient in Salesforce solutions, business process mapping, and stakeholder engagement to drive strategic and tactical business objectives.

Highest-signal resume keywords

CRM Consulting ExperienceSalesforce Solutions ImplementationBusiness Process Mapping MethodologiesProject Management LeadershipStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process MappingUser Story DevelopmentData MigrationRequirements GatheringProcess Re-engineeringDecision TablesData-field MappingAgile Project DeliveryWaterfall Project DeliveryHybrid Project Delivery

Soft Skills

LeadershipCommunicationInterpersonal SkillsProblem-solvingTeamwork

Tools & Technologies

SalesforceSiebelOracleClarifyVantivePeopleSoftNetSuite

Certifications & Qualifications

Salesforce AdministratorSales Cloud ConsultantService Cloud ConsultantApp BuilderPlatform Developer I

Industry Keywords

Digital TransformationManufacturingDistributionAutomotiveConsulting

Tech Stack

Tools & technologies

CloudOracleSFDC

About the role

Key responsibilities & impact

Manage complex, multi-disciplined CRM consulting projects, including tactical, program, and strategy engagements
Lead Business Analysts and client staff through engagements and requirements elaboration
Manage a team of at least four Business Analysts
Facilitate requirements-gathering workshops and support project deliverables
Lead strategy engagements and customer decision-making
Develop user stories with acceptance criteria, business process flows, logical data models, and context diagrams
Lead process re-engineering, personified demo stories, persona definitions, journey maps, and experience maps
Lead decision tables and data-field mapping for integrations and data migration
Review and challenge solution designs and co-present solutions alongside Solution Architects
Identify opportunities to leverage Salesforce and integration tools
Prepare implementation roadmaps and support organization strategy discussions
Provide cross-discipline leadership throughout the software development lifecycle
Support on-time, high-quality software delivery across analysis, design, development, and quality assurance
Identify scope-creep risks and recommend business-process-focused solutions
Assist with project planning, tracking, documentation, and status updates
Participate in implementation planning, including project, issue, communication, and change management
Establish trusted-advisor relationships with client stakeholders through vision and product roadmapping
Collaborate with customers, internal technology and product teams, engineering teams, and remote developers
Lead, manage, coordinate, mentor, and support teams and client escalations

Requirements

What you’ll need

Business Analyst experience across multiple industries with a proven ability to deliver strategic and tactical business objectives
7+ years of external consulting experience
3+ years of CRM consulting experience
Hands-on experience with one or more CRM products, such as Salesforce, Siebel, Oracle, Clarify, Vantive, PeopleSoft, or NetSuite
Experience implementing small, medium, and enterprise-scale Salesforce solutions
Experience delivering waterfall, agile, and hybrid projects
Experience with business process mapping methodologies
Experience leading conversations with large customer groups of 5–30 people
Demonstrated leadership with direct responsibility for project deliverables
History of delivering high-quality results on schedule and within budget
Strong verbal, written, interpersonal, communication, and presentation skills
Ability to weigh business and technical requirements to produce solutions and estimates
Ability to lead small and enterprise-wide engagements, facilitate meetings, mentor junior team members, and support client escalations
Ability to manage and communicate with remote developers during non-traditional business hours
Ability to work effectively in a fast-paced, team-oriented environment and under pressure
Ability to communicate effectively at all levels
Multiple Salesforce.com certifications, such as Administrator, Sales Cloud Consultant, Service Cloud Consultant, App Builder, or Platform Developer I
Familiarity with technical issues and ability to work constructively with engineering teams
Ability to work independently, prioritize, and solve problems proactively
Experience working in small collaborative teams
Demonstrated people leadership, teamwork, client focus, accountability, innovation, creativity, and problem-solving
Ability to develop client strategies or roadmaps for onboarding or digital transformation anchored in Manufacturing, Distribution, and Automotive use cases
Strong commitment to service, integrity, resilience, empathy, and team development

Benefits

Comp & perks

Equal opportunity employer committed to creating a diverse and inclusive workplace
Employment decisions based on qualifications, merits, competence and performance
Recruiting privacy policy and data processing transparency