WFM Project Manager

TELUS Digital

WFM Project Manager planning and executing Workforce Management projects to implement new processes and tools. Collaborating with cross-functional teams to ensure project quality and timely delivery at TELUS Digital.

Posted 7/31/2026full-timeGuatemala City • 🇬🇹 GuatemalaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Project Management, including budget management, risk management, and stakeholder communication. Proficient in adapting to changing priorities and solving complex problems while fostering collaboration across cross-functional teams.

Highest-signal resume keywords

Project ManagementBudget ManagementRisk ManagementStakeholder ManagementPMP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Management MethodologiesCost AnalysisFinancial KPI TrackingProcess ImprovementChange Management Techniques

Soft Skills

CollaborationProblem SolvingAdaptabilityCommunicationCustomer Focus

Certifications & Qualifications

PMP CertificationCOPC Certification

Industry Keywords

Workforce ManagementProject LifecycleStakeholder EngagementResource AllocationQuality Monitoring

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Establish project milestones, timelines and resource allocation
Monitor the progress of assigned task, quality, return of investment/ equity and cost effectiveness
Handle financial KPIs and discussions, including budget tracking, cost analysis, and reporting to stakeholders
Identify and flag risks and roadblocks to mitigate and resolve them
Prepare and present regular updates of the status and changes within the project
Create and improve processes for the project lifecycle that aim to find efficiencies
Ensure proper stakeholder management, communication and coordination of training to drive buy-in, encourage adoption, and facilitate a smooth transition
Giving support, focusing on customers, embracing technology, managing self-development

Requirements

What you’ll need

3-5 years of work experience in project management, fostering collaboration and influencing cross functional teams
General expertise in Workforce Management
Bachelor's degree in Business Administration, Industrial Engineering, or related fields
Ability to adapt to changing priorities and work effectively under pressure
Ability to solve complex problems, taking a new perspective on existing solutions and exercising judgment based on the analysis of multiple sources of information
Expertise in project management methodologies/ tools and change management techniques
Knowledge of project budget management and general risk management
Strong stakeholder management skills
PMP Certification (Desirable)
COPC Certification (Desirable)

Benefits

Comp & perks

Private medical and life insurance from day one
Budget for professional growth (certifications)
Schedule flexibility.
Extra bonus based on performance.