Manager, Solutions Architecture – Five9 CCaaS

TELUS Digital

Manager of Solutions Architecture focused on Five9 cloud contact center solutions. Engaging in pre-sales processes and designing innovative solutions that meet customer needs.

Posted 5/15/2026full-timeRemote • Massachusetts, North Carolina, Ohio, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $170,000 - $185,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead technical pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops
Design comprehensive contact center architectures leveraging the Five9 platform capabilities to meet customer requirements
Collaborate with sales teams and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements
Create detailed solution architectures and technical documentation for complex customer environments

Requirements

What you’ll need

4+ years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies
Strong understanding of Five9, and cloud contact center technologies
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations
Bachelor's degree in Computer Science, Information Technology, or related field

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

solution architecturepre-sales engineeringtechnical consultingcloud technologiesFive9CRM systemsomni-channel customer engagementcontact center operations

Soft Skills

technical leadershipcollaboration