CX Engineer

TELUS Digital

. Stay current on Google CES advancements, generative AI, and NLP trends to recommend and integrate new capabilities.

Posted 5/7/2026full-timeDurham • Massachusetts, North Carolina, Ohio, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Stay current on Google CES advancements, generative AI, and NLP trends to recommend and integrate new capabilities.
Contribute to the development of innovative solutions and accelerators on the Google CES platform.
Ensure delivery excellence and solution scalability by applying best practices and proven technical approaches.
Encourage a culture of innovation and continuous improvement within the team.
Lead the architecture and development of Google Cloud environments specifically optimized for Gemini Enterprise Customer Experience (GECX) deployments.
Design and implement secure integrations between GECX, Google Cloud AI services and external platforms.
Configure identity and access management (IAM) and secure service accounts to ensure governed access to GECX components.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Engineering, Business, or related field
5+ years of experience in technology consulting, digital transformation, or customer experience, with a focus on AI/ML solutions.
Preferred: Active Google Cloud Professional Certifications such as Professional Cloud Architect, Professional Machine Learning Engineer, or Professional Data Engineer.
Practical expertise with Google Customer Engagement Services (formerly CCAI).
Proven success delivering AI/ML-powered customer engagement or contact center solutions.
Strong understanding of customer experience design, contact center operations, and key CX metrics.
Excellent communication and presentation skills for both executive and technical audiences.

Benefits

Comp & perks

Equal Opportunity Employer
Commitment to creating a diverse and inclusive workplace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

generative AInatural language processingcloud architectureidentity and access managementAI/ML solutionscustomer engagement solutionssecure integrationssolution scalabilitytechnical consultingdigital transformation

Soft Skills

communication skillspresentation skillsleadershipinnovationcontinuous improvementteam collaborationproblem-solvingcustomer experience designorganizational skillsadaptability

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in EngineeringBachelor's degree in BusinessGoogle Cloud Professional ArchitectGoogle Cloud Professional Machine Learning EngineerGoogle Cloud Professional Data Engineer