Senior Manager, Digital CX, AI

TELUS Digital

Senior Manager leading technical transformation of enterprise-scale customer experience environments. Collaborating with clients to translate business priorities into technology-enabled outcomes at TELUS Digital.

Posted 4/27/2026full-timeCharlottesville • Massachusetts, North Carolina, Ohio, Virginia • 🇺🇸 United StatesSenior💰 $195,000 - $215,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with Architects, CX Strategists, Operation Leaders, and Delivery teams to plan, design, and implement AI-driven solutions
Build, lead, and scale high-performing, cross-functional squads
Own delivery excellence across engagements by maintaining strong communication with project and squad leaders
Provide senior technical leadership by guiding strategic decisions across architecture, integration, data, and AI
Deliver clear, tailored communication to engineering teams and executive stakeholders
Oversee the formation, allocation, and scaling of project teams
Lead, mentor, and develop globally distributed teams

Requirements

What you’ll need

10+ years of experience in Data & AI and/or software engineering
Proven track record as a technical leader and people manager
Experience leading large-scale AI and/or CX transformation initiatives
Strong understanding of Generative AI and its applications
Proven success leading large, globally distributed teams across engineering, data, AI, and CX functions
Exceptional communication and facilitation skills
Fluency in spoken and written English.

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements
Professional development
Employee wellness programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AI-driven solutionsGenerative AIsoftware engineeringarchitectureintegrationdata

Soft Skills

communicationleadershipmentoringfacilitationteam development