TELUS Digital

Senior Applications Engineer

TELUS Digital

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Senior

Tech Stack

AWSCloudJavaJavaScriptNode.jsPython

About the role

  • Execute the end-to-end configuration of solutions based on Technical Design Documents.
  • Build and maintain integrations between Amazon Connect, AWS, and external systems using REST APIs, webhooks, and middleware.
  • Translate business requirements into complex logical workflows using triggers and automations.
  • Conduct rigorous unit testing of all configurations.
  • Create detailed "as-built" documentation, API mapping documents, and runbooks.
  • Provide hyper-care support immediately following go-live, troubleshooting bugs, optimizing system performance, and assisting with rapid configuration adjustments.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
  • 2+ years of experience in contact center implementation, with a specific focus on configuring and deploying CCaaS platforms
  • Proven track record of hands-on experience configuring Amazon Connect and AWS
  • Strong ability to debug complex technical issues, read API logs, and troubleshoot logic conflicts within triggers and automations
  • Proficiency in web technologies (HTML, CSS, JavaScript) and data interchange formats (JSON, XML) required for custom app development and widget customization
  • AWS Professional Certification(s) (e.g., AWS Certified Cloud Practitioner, AWS Certified Solutions Architect – Associate, AWS Certified Developer – Associate)
  • Experience leading migration projects from legacy platforms (e.g., Salesforce Service Cloud, Five9, Genesys)
  • Strong programming skills in Python, Java, or Node.js
Benefits
  • WFN culture designed to foster in-person innovation, collaboration, and connection with team members
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Amazon ConnectAWSREST APIswebhooksmiddlewareHTMLCSSJavaScriptJSONXML
Soft Skills
troubleshootingdebuggingproblem-solvingdocumentationcommunication
Certifications
AWS Certified Cloud PractitionerAWS Certified Solutions Architect – AssociateAWS Certified Developer – Associate