TELUS Digital

Associate Principal, AI & CX Solutions Strategist

TELUS Digital

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • North Carolina • United States

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Salary

💰 $140,000 - $200,000 per year

About the role

  • Act as a strategic bridge between business goals and AI capabilities, defining UX features, AI agent-assist tools, and success metrics for modern deployments.
  • Move clients beyond theoretical frameworks by designing AI-driven CX strategies and advising on pilot programs and implementation readiness.
  • Partner with Product, CCaaS, and Data & AI teams to design high-level architecture visions and build functional, strategic business cases for both modern AI tools and foundational contact center tech.
  • Identify, quantify, and prioritize tech/AI opportunities to radically enhance the customer experience, improve operational agility, and drive ROI.
  • Provide continuous input into the CX Product roadmap, feeding new product features back into CX strategy engagements.
  • Translate complex tech/AI architecture visions into actionable deployment plans and collaborate with cross-functional teams.

Requirements

  • 5-10 years of experience in management consulting, digital/product strategy, or a pre-sales/solutions engineering role ideally within a high-growth tech or AI-forward environment.
  • Proficient in modern contact center ecosystems as an operator and/or implementation lead.
  • Excellent verbal and written communication skills; ability to pivot from technical discussions to executive presentations.
  • Strong strategic and analytical skills with ability to quantify business value and ROI of tech/AI solutions.
Benefits
  • Health insurance
  • Professional development opportunities
  • Flexible working arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI capabilitiesUX featuresAI agent-assist toolsCX strategieshigh-level architecturedeployment plansoperational agilitybusiness casestech/AI opportunitiesquantifying business value
Soft Skills
communication skillsstrategic skillsanalytical skillscollaborationpresentation skillsadvisinginput into product roadmappivoting between technical and executive discussions