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Onboarding & Pre-Sales Engineer - Telematics
TeltonikaOnboarding & Pre-Sales Engineer at Teltonika providing telematics solutions for UK & Ireland clients. Responsible for customer onboarding, training, and technical support in telematics implementations.
About the role
Key responsibilities & impact- Lead the technical onboarding of new customers from initial setup through to successful go-live.
- Deliver customer training on Teltonika hardware, software platforms and reporting tools.
- Produce clear onboarding documentation, user guides, and configuration summaries tailored to the client.
- Act as the primary technical point of contact throughout the onboarding process.
- Design and recommend telematics solutions that meet customer operational and commercial requirements.
- Support Business Development Managers throughout the sales process by providing technical expertise, solution demonstrations and proof-of-concept activities.
- Install, configure and commission Teltonika telematics devices across a range of vehicle types and customer environments.
- Carry out site surveys, hardware testing and quality assurance activities to ensure successful deployments.
- Manage and maintain a stock of field equipment, tools, and spare units across Teltonika product ranges.
- Provide remote technical support, troubleshooting hardware, connectivity and software issues.
- Assist customers with integrating Teltonika solutions into third-party platforms and fleet management systems.
- Work closely with internal technical teams to test new configurations, improve customer solutions and share technical knowledge.
- Maintain accurate technical documentation, installation records and support logs.
- Represent Teltonika professionally during customer visits, technical meetings and project delivery.
Requirements
What you’ll need- Proven experience in a customer-facing technical support, field engineering, installation and pre-sales engineering role.
- Strong experience in solution design, with a proven track record of providing technical solution advice within a sales or pre-sales team.
- Strong hands-on experience installing and configuring hardware, including low-voltage vehicle wiring.
- Experience working with telematics, GPS tracking systems or similar vehicle technology.
- Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Experience diagnosing and resolving technical issues independently both remotely and on-site.
- Comfortable travelling to customer sites throughout the UK&I.
- Full UK Driving Licence.
Benefits
Comp & perks- Free on-site parking.
- 2-minute walk from Exchange Quay tram stop.
- Free on-site wellness centre and gym classes.
- Remote GP, counselling and physiotherapy services.
- Life Assurance.
- Enhanced annual leave plus your birthday off.
- Pension scheme.
- Cycle to Work scheme.
- Employee referral programme.
- Regular company and team events.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
TelematicsGPS Tracking SystemsLow-Voltage Vehicle WiringHardware TestingQuality AssuranceTechnical DocumentationTroubleshootingConfiguration ManagementSite SurveysField Engineering
Soft Skills
Excellent CommunicationCustomer-Facing SkillsProblem Solving
Certifications
Full UK Driving Licence