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IoT Solutions Engineer – Telematics
TeltonikaIoT Solutions Engineer joining Teltonika's team in Dallas to work with telematics devices. Responsible for client solutions, troubleshooting, and team collaboration across RnD and project management.
About the role
Key responsibilities & impact- Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-Wire
- Propose different ways on how to incorporate our devices for various use cases
- Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients
- Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed
- Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields
- Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time
- Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-cases
- Guide colleagues and customers by preparing wiki documentation or training
Requirements
What you’ll need- Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields
- Passion for providing help to others, caring, willing to grow and enrich your technological know-how
- Great communication skills, are capable of fluently speaking and writing in English (proficiency in other languages will be considered as an advantage)
- Analytical and creative thinking and mindset for problem-solving and troubleshooting
- Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE
- Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk) (this will be considered as an advantage)
- Experience in customer service (this will be considered as an advantage)
Benefits
Comp & perks- Company funded health insurance
- 401k
- 3 weeks of Paid Vacation
- 6 Sick days + day off on your Birthday
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
GNSS tracking devicesBluetoothCANbusRS232RS4851-Wiretelecommunication technologies2GGPRS3G
Soft Skills
communication skillsanalytical thinkingcreative thinkingproblem-solvingcustomer servicewillingness to growcaring attitude