Advise customers on how to use our products within their solutions and resolve challenges related to Teltonika Networks products. This involves communication with both customers and our remote support team via a ticketing platform and online meetings.
Self-sufficiently resolve technical issues arising from customer's configuration, firmware/software, other sources.
Prepare documentation for internal and external use (e.g., Teltonika Wiki).
Act as a key link between Teltonika Networks R&D and other departments or customers, facilitating the resolution of complex technical challenges.
Hands-on experience with Linux based OS, industrial protocols, various networking services and protocols and occasional 3rd party peripherals.

Requirements

Have native or highly fluent Italian and good English skills (written and spoken), with excellent communication abilities to ensure professionalism and clarity in client interactions.
Ability and desire to help others.
Experience in 2nd or 3rd line technical support would be considered an advantage.
Knowledge in Computer Networking.
Higher or equivalent technical / engineering education.
Capability of working in a fast-paced environment.
Ability to form technical documentation.
Certification in CCNA or similar courses would be considered an advantage.

Benefits

Unique opportunities for professional growth within a challenging and high-growth environment.
Interesting and ambitious projects involving industrial networking devices.
Clear career development paths within a fast-growing, meritocratic, young, and international company.
A knowledge-driven environment where curiosity is encouraged and continuous learning is supported through training programs.
A dynamic and collaborative workplace where achievements are celebrated through team-building activities and company events.
Focus on employee well-being, with flexible working hours.
Smart working model available after the probation period.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Linuxindustrial protocolsnetworking servicestechnical supportconfigurationfirmwaresoftware

Soft Skills

communicationprofessionalismclarityhelpfulnessability to work in fast-paced environment

Certifications

CCNA