Advise customers on how to use our products within their solutions and resolve challenges related to Teltonika Networks products. This involves communication with both customers and our remote support team via a ticketing platform and online meetings.
Self-sufficiently resolve technical issues arising from customer's configuration, firmware/software, other sources.
Prepare documentation for internal and external use (e.g., Teltonika Wiki).
Act as a key link between Teltonika Networks R&D and other departments or customers, facilitating the resolution of complex technical challenges.
Hands-on experience with Linux based OS, industrial protocols, various networking services and protocols and occasional 3rd party peripherals.

Requirements

Good communication skills and etiquette both in speaking and writing.
Ability and desire to help others.
Experience in 2nd or 3rd line technical support would be considered an advantage.
Knowledge in Computer Networking.
Good English language skills (advanced user level), knowledge of other languages is an advantage.
Higher or equivalent technical / engineering education.
Capability of working in a fast-paced environment.
Ability to form technical documentation.
Certification in CCNA or similar courses would be considered an advantage.

Benefits

Benefit package consisting of unlimited commissions, based on your performance.
Private medical care (Medicover Premium) and Multisport card.
Internal training for your successful start. Onboarding on Teltonika‘s internal systems, Sales process, and product-related topics;providing constant necessary materials, assigning progress check-up tests, and giving you continuous feedback to unlock more of your potential.
Unique opportunities to grow professionally being part of a challenging and high-growth environment.
Additional day off for your birtday.
Team building activities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Linuxindustrial protocolsnetworking servicestechnical supportconfigurationfirmwaresoftware

Soft Skills

communication skillshelpfulnessdocumentation skillsability to work in fast-paced environment

Certifications

CCNA