IoT Solutions Engineer
Teltonika
full-time
Posted on:
Location Type: Hybrid
Location: Santiago • 🇨🇱 Chile
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-Wire
- Propose different ways on how to incorporate our devices for various use cases
- Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients
- Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed
- Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields
- Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time
- Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-cases
- Guide colleagues and customers by preparing wiki documentation or training
- Test and perform quality assurance of the solution in the Americas region
Requirements
- Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields
- Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE
- Passion for providing help to others, caring, willing to grow and enrich your technological know-how
- Ability to work in a team environment, whether consulting other team members or reaching out to others for assistance
- Great communication skills, fluently speaking and writing in English (B2 at least)
- Analytical and creative thinking and mindset for problem-solving and troubleshooting
- Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk) (this will be considered as an advantage)
- Experience in customer service (this will be considered as an advantage)
- Good time management skills (speed and quality are important for us)
Benefits
- All legal local holidays
- Day off on your Birthday
- Great work environment and supportive team
- Teambuildings
- Continuous training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
GNSS tracking devicesBluetoothCANbusRS232RS4851-Wiretelecommunication technologies2GGPRS3G
Soft skills
problem-solvinganalytical thinkingcreative thinkingteamworkcommunication skillscustomer servicetime managementwillingness to growcaringconsulting