Teltec Solutions

Technical Account Manager – Cybersecurity

Teltec Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Curitiba • Brazil

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Tech Stack

Cyber SecurityITSM

About the role

  • Act in the collection, analysis and presentation of indicators (KPIs/KRIs) and trend dashboards for strategic clients;
  • Review, verify and present technical and executive reports, translating complex security operations for different levels of stakeholders;
  • Support the incident response and digital forensics lifecycle, ensuring the Incident Response Plan (IRP) is followed, tested and maintained;
  • Design, gather requirements for and conduct Tabletop (TTX) exercises, creating realistic scenarios to test client readiness;
  • Analyze and optimize operational metrics such as MTTD (Mean Time to Detect) and MTTR (Mean Time to Respond);
  • Experience with SIEM and ITSM tools, as well as proficiency in defensive technologies (EDR/XDR, NGFW, WAF, NDR, ZTNA and Identity Management);
  • Hands-on proficiency with MITRE ATT&CK for mapping attack tactics and techniques;
  • Solid knowledge of frameworks such as the NIST Cybersecurity Framework or ISO 27001;
  • Strong concepts in detection engineering and defense operations within the Blue Team;
  • Availability for travel and on-site visits to clients within the country.

Requirements

  • Previous experience supporting strategic clients;
  • Experience with crisis exercises, TTX or managing real incidents;
  • Work experience in regulated environments or with stringent compliance requirements.
  • Knowledge of quality methodologies and processes: Six Sigma and DMAIC (Define, Measure, Analyze, Improve, Control), FMEA (Failure Mode and Effects Analysis) and AQL (Acceptance Quality Limit);
  • Industry certifications: CISSP, CISM, CompTIA CySA+ or ITIL.
Benefits
  • Health insurance;
  • Dental insurance;
  • Meal allowance;
  • Transportation allowance;
  • Life insurance;
  • SESC partnership benefits;
  • ACATE partnership benefits;
  • Flexible benefits: at Teltec, we can still use our benefits flexibly by choosing how to allocate them according to our preferences across the following modalities: meals, food, health, education and mobility;
  • Pet health plan - Guapeco;
  • Reduced working hours for breastfeeding new mothers: thinking about mothers who need to balance work with caring for their babies, we have a policy to reduce working hours for breastfeeding;
  • Scholarship program (postgraduate, MBA, specializations);
  • Foreign language scholarship program;
  • Runtec program: we invest in incentives for Solutions to participate in sports competitions;
  • Conectar Moment: a program providing practical physical activity classes aimed at improving the quality of life of our Solutions;
  • Hybrid work model to get the best of both worlds;
  • Coffee, fruit and snacks available on site;
  • 100% subsidies for technical certifications;
  • Perks club: includes partnerships with Conexa Saúde, Psicologia Viva Conexa, Wellhub (Gympass) and Feirinha da Caju;
  • Birthday day off;
  • Refer & Earn program: bonuses for referring and hiring professionals;
  • *Benefits may vary by location, contract modality and/or be subject to change due to the annual budget.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPIKRIincident responsedigital forensicsMTTDMTTRdetection engineeringdefense operationsTabletop exercisessecurity operations
Soft Skills
communicationpresentationanalytical thinkingstakeholder managementproblem-solvingcollaborationclient readinessadaptabilityattention to detailorganizational skills
Certifications
CISSPCISMCompTIA CySA+ITIL