Customer Service & Sales Consultant

Telstra

Part-time Telstra retail consultant helping Australian customers choose telecommunications products and services. Delivering in-store customer experiences, technology guidance, and sales-target performance.

Posted 8/11/2026part-timeWagga Wagga • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional customer service skills by providing informed guidance on technology products and services, while effectively achieving sales targets through consultative selling techniques. Exhibits strong communication abilities and a solution-oriented approach to enhance the customer experience.

Highest-signal resume keywords

Consultative SellingCustomer ExperienceSales Targets AchievementCommunication SkillsSolution-Oriented Approach

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Great Communication SkillsMotivationEagerness to LearnCan-Do AttitudeResilience

Industry Keywords

Customer-Facing ExperienceTelecommunicationsKPI

About the role

Key responsibilities & impact

Deliver exceptional in-store customer experiences by helping customers find products and services that suit their needs
Provide informed guidance on the latest gadgets and services as a go-to technology expert
Use consultative selling skills to meet and exceed sales targets and KPIs
Identify products and services that improve customers’ telecommunications experience
Collaborate with the team to create a welcoming environment and achieve store goals
Complete the HireVue assessment step after submitting an application

Requirements

What you’ll need

Great communication skills and ability to connect with customers
Solution-oriented approach and ability to tailor solutions for each customer
Motivation to achieve and exceed sales targets and KPIs
Eagerness to learn and develop skills in a dynamic environment
Can-do attitude and resilience when busy
Previous customer-facing experience is a plus but not required
Willingness to complete a HireVue assessment after applying

Benefits

Comp & perks

12% Superannuation
10% Variable Remuneration, with the first 2 months guaranteed while you learn on board
30% off Telstra services
Exclusive offers with over 240 brands and partners
16 weeks of paid parental leave
Telstra Extra Day Off
Gender affirmation leave
Cultural Leave
Blood Donor Leave
Ability to purchase up to 4 weeks of additional leave
Access to over 17,000 learning programs through LinkedIn Learning
Development opportunities designed to build skills and support career growth
Flexible working hours
Monthly performance rewards
Recognition programs
Diverse and inclusive team culture