Customer Service and Sales Consultant
Telstra
part-time
Posted on:
Location Type: Office
Location: Hervey Bay • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide an exceptional in-store customer journey and outstanding customer service
- Identify products and services customers need and recommend customised solutions
- Empower customers to transform their telecommunications experience
- Continually train on the latest technology and devices
- Achieve and exceed sales targets and KPIs through consultative selling
- Collaborate with store team to deliver high-quality retail experiences
- Participate in assessment and recruitment steps (HireVue) as part of hiring process
Requirements
- Ability to easily build a connection with a variety of new and existing customers
- Appetite to quickly develop customised solutions for customers
- Drive to reach (and exceed!) sales targets and KPIs
- Hunger to learn and grow within the role (and beyond!)
- A positive and resilient approach to customer service within a busy environment
- Experience in a customer-facing role
Benefits
- 30% off Telstra services
- Exclusive discounts and offers across 240 brands and partners
- A flexible, inclusive approach to parental leave – do it your way!
- Unlimited access to 17000 learning programs
- Monthly performance rewards and recognition programs
- Recruitment support and accessibility adjustments during the hiring process
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceconsultative sellingrelationship buildingcustomised solutions developmentsales target achievementresiliencepositive attitudeadaptabilityteam collaborationlearning and growth