Customer Service and Sales Consultant
Telstra
part-time
Posted on:
Location Type: Office
Location: Brisbane • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Vue.js
About the role
- Provide exceptional in-store customer service and deliver an outstanding customer journey
- Identify customer needs and recommend Telstra products and services to transform their telecommunications experience
- Use consultative sales approach to meet and exceed sales targets and KPIs
- Continuously train on the latest technology and gadgets and apply product knowledge to support customers
- Collaborate with store team members to achieve store performance and recognition programs
- Work retail store hours and support store operations across listed Brisbane locations
Requirements
- The ability to easily build a connection with a variety of new and existing customers
- An appetite to quickly develop customised solutions for customers
- A drive to reach (and exceed) sales targets and KPIs
- The hunger to learn and grow within the role (and beyond)
- A positive and resilient approach to customer service within a busy environment
- Experience in a customer-facing role
- Willingness to complete an assessment via Hire Vue
Benefits
- 30% off Telstra services
- Exclusive discounts and offers across 240 brands and partners
- A flexible, inclusive approach to parental leave
- Unlimited access to 17,000 learning programs
- Monthly performance rewards and recognition programs
- Benefits Your Way (Telstra perks and offers)
- Recruitment accessibility support during the hiring process
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceconsultative salesrelationship buildingcustomized solutionssales target achievementresilienceadaptabilityteam collaborationcommunicationproblem-solving