Customer Service and Sales Consultant
Telstra
part-time
Posted on:
Location Type: Office
Location: Townsville • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide an exceptional in-store customer journey and outstanding customer service
- Identify products and services customers need and provide customised solutions
- Empower customers through consultative sales and support
- Continually train on latest technology and gadgets to maintain product knowledge
- Meet and exceed sales targets and KPIs; participate in monthly performance rewards
- Work collaboratively within the retail team in Telstra stores
Requirements
- The ability to easily build a connection with a variety of new and existing customers
- An appetite to quickly develop customised solutions for customers
- A drive to reach (and exceed!) sales targets and KPIs
- The hunger to learn and grow within the role (and beyond!)
- A positive and resilient approach to customer service within a busy environment
- Experience in a customer-facing role
- Availability to work varying store hours
Benefits
- 30% off Telstra services
- Exclusive discounts and offers across 240 brands and partners
- A flexible, inclusive approach to parental leave – do it your way!
- Unlimited access to 17000 learning programs
- Monthly performance rewards and recognition programs
- Flexible work arrangements
- Accessibility support during recruitment process
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceconsultative salesrelationship buildingcustomized solutionssales target achievementperformance-drivenpositive attituderesilienceteam collaborationadaptability